Office 365 E3 Trial, Insert 3D Model Empty

LS T 80 Reputation points
2023-05-07T17:05:59.69+00:00

I am using Microsoft's trial Office 365 E3 account. After downloading, installing, and activating, I found that all components were blank when inserting 3D models. Is this related to the version of Office 365 E3?

PowerPoint
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A family of Microsoft presentation graphics products that offer tools for creating presentations and adding graphic effects like multimedia objects and special effects with text.
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A family of Microsoft spreadsheet software with tools for analyzing, charting, and communicating data.
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Office: A suite of Microsoft productivity software that supports common business tasks, including word processing, email, presentations, and data management and analysis.Management: The act or process of organizing, handling, directing or controlling something.
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  1. Emily Hua-MSFT 27,581 Reputation points
    2023-05-08T02:30:14.8133333+00:00

    Hi @LS T

    Does this issue occur with Excel, Word and PowerPoint?

    Besides, do you insert the 3D models from online?

    Please go to File > Account > Product Information, check the version name, update channel and version number like the following image.

    Capture53

    I suggest you update your Microsoft 365 Apps to the newest via clicking Updates Options > Update Now.

    Besides, you may also update or re-install the graphic driver.

    If nothing helps, it's recommended to uninstall the Microsoft 365 Apps via Microsoft Support and Recovery Assistant tool and re-install it from aka.ms/office-install.

    Any updates, welcome to post back.

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