Hi @KinectHelp Greetings! Thank you for posting the question. This forum is meant to address any technical challenges/questions related to the usage/implementation of Azure products.
For any issues related to Azure Kinect DK device with a device or sensor functionality, firmware updates, I request you to Create a Support Request here
Choose the product type and family as follows
Provide an issue description and submit the request to get help.
If the response helped, please do click Accept Answer and Yes. Doing so would help other community members with similar issue identify the solution. I highly appreciate your contribution to the community.