Create a SR via Email

SagerR-5181 225 Reputation points
2023-05-24T17:13:32.8566667+00:00

Create SR based on user Email.

When a user sends an Outlook Email message that contains a form, it should be converted to a ticket in Service Manager.

Service Manager
Service Manager
A family of System Center products for managing incidents and problems.
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  1. Stefan Horz 3,466 Reputation points
    2023-05-24T20:26:43.9433333+00:00

    Hi,

    look for the System Center Service Manager Connector for Exchange: https://www.microsoft.com/en-us/download/details.aspx?id=101579

    "The Exchange Connector connects Service Manager to Exchange Server for processing incoming emails related to work items. Once the Exchange Connector has been configured to monitor Exchange mailboxes, you can use it to create and update work items based on templates specified by the administrator. By specifying special keywords to look for in the incoming emails, you can configure the Exchange Connector to perform actions like approving or rejecting review activities or enable activity implementers to mark activities assigned to them as completed."

    Regards,
    Stefan

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