Outlook crashing MonthlyEnterprise online mode only - Viva Insights addin cause

Craig Simpson 0 Reputation points
2023-05-30T10:40:05.9966667+00:00

Since around March 2023 MonthlyEnterprise channel outlook is crashing even in safe mode. Viva Insights appears to be the cause. If disabled outlook works fine; if enabled the crash occurs whenever a new, reply or fwd email is opened.

We have used the Click to Run feature to change channel and version to Semi-Annual and this problem is not present.

Has anyone seen this or resolved?

Viva Insights
Viva Insights
A Microsoft Viva module that provides insights and recommendations designed to improve productivity and wellbeing.
73 questions
Outlook
Outlook
A family of Microsoft email and calendar products.
3,340 questions
0 comments

1 answer

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  1. ChristyZhang-MSFT 22,081 Reputation points Microsoft Vendor
    2023-05-31T02:04:42.5+00:00

    Hi @Craig Simpson ,

    Welcome to our forum!

    What about removing Viva Insights addin and re-add it again?

    Since around March 2023 MonthlyEnterprise channel outlook is crashing even in safe mode.

    According to your description, i notice that the issue persists in Safe mode. In general, if the issue persists in Safe Mode, the problem may not be related to the add-in. What's the version of your Outlook? (File > Office Account > About Outlook). Please first make sure you have upgraded your Outlook to the latest version.

    Considering that it may be caused by the damage of the profile/data file in the Outlook client, it is suggested that you could try to create a new profile(Control Panel>Mail>Show Profiles>add) and add the account for testing to check if there are some differences.

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