SFB contact list missing

CagayakeGirlsPB 201 Reputation points
2020-10-18T16:00:22.447+00:00

Contacts always disappeared for one user, please help!

Skype for Business
Skype for Business
A Microsoft communications service that provides communications capabilities across presence, instant messaging, audio/video calling, and an online meeting experience that includes audio, video, and web conferencing.
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  1. Sharon Zhao-MSFT 25,096 Reputation points Microsoft Vendor
    2020-10-19T02:49:33.763+00:00

    @CagayakeGirlsPB ,

    What does this user do before this issue happened?

    Above all, it is suggested to clear Skype for Business client cache as below:

    1. Right click the Windows icon and open the Run bar
    2. Type in: %localappdata%\Microsoft\Office\1x.0\Lync\ folder
    3. Delete the sip profile folder.
    4. Go into the Tracing folder, delete all files.

    Then, delete your sign-in info in the sign in interface.

    Besides, perform a clean boot to avoid third party programs’ effect.

    Make sure that your client version is the latest one.

    If the response is helpful, please click "Accept Answer" and upvote it.

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