Signing in to this device requires a password on your account. Visit https://account.live.com/ResetPassword.aspx to add a password to your account. After adding a password, come back to sign in to this device.

Paul Nguyen 10 Reputation points
2023-06-08T14:09:19.93+00:00

I'm using passwordless and MS Authenticator app with toannguyen.it@outlook.com and enabled backup with toan-nd@outlook.com (verify a/c is paul-nd@outlook.com).

I just removed MS Auth app this morning, and reinstalled it with toan-nd@outlook.com. I tried to recover from backup but got below message. I also tried to account recovery options but I'm still stuck with 2nd MFA + paul-nd@outlook.com.

Error message: Signing in to this device requires a password on your account. Visit https://account.live.com/ResetPassword.aspx to add a password to your account. After adding a password, come back to sign in to this device.

Need MS Support and get access back to my accounts, toan-nd@outlook.com and paul-nd@outlook.com

Microsoft Authenticator
Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation.
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  1. Dave Patrick 426.4K Reputation points MVP
    2023-06-18T02:10:44.9+00:00

    Try using the Get Help app here to chat online with someone by clicking link

    then "Windows", then underneath "home support" click on Get support in the Get Help Windows app

    --please don't forget to upvote and Accept as answer if the reply is helpful--