Microsoft Teams Domestic Calling Plan (120 min)

Fanis Markou 20 Reputation points
2023-06-09T09:34:43.2966667+00:00

Hi,

My organisation choose the Microsoft Teams Domestic Calling Plan (120 min) for Switzerland. With the Domestic Calling Plan, licensed users can call out to numbers located in the country/region where they're assigned in Microsoft 365. Unlimited incoming minutes are included.

When Microsoft referred that "Unlimited incoming minutes are included" does not say from where. Can someone outside of Switzerland get a Teams number? For instance someone from U.K. or Italy can get me in Switzerland ?

I ask because we tried and It seems that ringing and when we hang up the phone a message appears said that you have one missed call and the number who called.

So I wonder what I have to do because we need incoming calls outside from Switzerland.

Thanks in advance.

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  1. SokiGuo-MSFT 27,731 Reputation points Microsoft Vendor
    2023-06-12T02:06:32.76+00:00

    Hi

    When Microsoft referred that "Unlimited incoming minutes are included" does not say from where. Can someone outside of Switzerland get a Teams number? For instance someone from U.K. or Italy can get me in Switzerland ?

    According to the Microsoft Teams Calling Plans article, with the Domestic Calling Plan, licensed users can call out to numbers located in the country/region where they’re assigned in Microsoft 365. Unlimited incoming minutes are included. This means that you can receive calls from any number, regardless of the country/region, as long as you have a valid Teams phone number assigned to you.

    However, if you want to make outbound calls to numbers outside of Switzerland, you will need an International Calling Plan. This plan allows you to call out to numbers located in the country/region where your Microsoft 365 license is assigned to the user based on the user’s location, and to international numbers in 196 countries/regions.

    If you have trouble receiving incoming calls from outside of Switzerland, you may want to check your call settings and make sure that you have enabled call forwarding and simultaneous ring options.

    If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

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