Fingerprint Scanner not found

Hi LR

If the fingerprint scanner on your Windows 10 device has stopped working and cannot be found, you can try the following troubleshooting steps to resolve the issue:

Update Fingerprint Driver: Outdated or incompatible fingerprint drivers can cause issues. Visit the manufacturer's website or your device's support page to download and install the latest driver specifically designed for your fingerprint scanner model.

Update Windows: Make sure your Windows operating system is up to date. Windows updates often include bug fixes and driver updates that can address hardware compatibility issues. Go to "Settings" > "Update & Security" > "Windows Update" and click on "Check for updates" to ensure you have the latest updates installed.

Check Biometric Services: Ensure that the necessary services related to biometrics are running. To do this: a. Press Win + R to open the Run dialog box, type "services.msc" (without quotes), and press Enter. b. Locate the "Windows Biometric Service" in the list. c. Right-click on it, select "Properties," and set the Startup type to "Automatic." d. Click on "Start" if the service is not running, then click "OK" to save the changes.

Reset Fingerprint Data: Sometimes, resetting the fingerprint data can help resolve the issue. To reset fingerprint data: a. Press Win + R to open the Run dialog box, type "control panel" (without quotes), and press Enter. b. In the Control Panel, select "Hardware and Sound" > "Biometric Devices." c. Select the registered fingerprint device, and look for an option to "Reset Fingerprint Data" or "Remove Fingerprint." d. Follow the on-screen instructions to complete the process. e. Restart your computer and try registering your fingerprint again.

Run Hardware Troubleshooter: Use the built-in Hardware Troubleshooter to automatically detect and fix any hardware-related issues. Here's how: a. Press Win + I to open the Settings app. b. Go to "Update & Security" > "Troubleshoot." c. Select "Hardware and Devices" and click on "Run the troubleshooter." d. Follow the on-screen instructions and let Windows diagnose and attempt to fix any detected problems.

Contact Manufacturer Support: If the above steps do not resolve the issue, it's recommended to reach out to the manufacturer's support for further assistance. They may have specific troubleshooting steps or driver updates available for your particular fingerprint scanner model.

Remember to also check if the fingerprint scanner is enabled in your device's BIOS settings, as some devices may have options to enable or disable biometric features at the firmware level.