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Hi Support ,
Could you advice, My user are working on MDM intune laptop with Windows 10 and after she bring this device to re-install windows then this device unable to access to our system.
I try to go to Azure and retire but it wont work and user can access to microsoft 365 account but cannot login to MS-team and Onedrive .
Any solution please advise.
Regards,
Suksan K.
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Can I know if there is any error message that unable able to access the system? Also, did you use the autopilot reset option to reset the system before?
Generally speaking, a wipe is useful for resetting a device before you give the device to a new user, or when the device has been lost or stolen. Be careful about selecting Wipe. Data on the device cannot be recovered.
https://video2.skills-academy.com/en-us/mem/intune/remote-actions/devices-wipe
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