OneNote APP doesn't display linked document as it does using OneNote 365

Deronn White1 15 Reputation points
2023-06-16T16:00:42.06+00:00

OneNote doesn't open embedded links when using the OneNote App.

OneNote 365 opens embedded links when using the Online version of same OneNote file.

Can anyone Help with this issue?

I believe someone said that the OneNote application API is calling internet explorer and not Edge...

Can someone review and comment?

You can duplicate this issue by using OneNote on web to add a sharepoint document link to a one note. It will then display inside of onenote in view in the current section. If you then open that same OneNote file using the Desktop App, this linking shows a broken attachment indicator.

OneNote
OneNote
A family of Microsoft products that enable users to capture, organize, and reuse notes electronically.
178 questions
SharePoint
SharePoint
A group of Microsoft Products and technologies used for sharing and managing content, knowledge, and applications.
10,249 questions
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  1. ChengFeng - MSFT 5,020 Reputation points Microsoft Vendor
    2023-06-19T02:34:33.4333333+00:00

    Hi @Deronn White1

    The reason why SharePoint shared links can be opened in the OneNote Web version, but not in the OneNote Desktop version may be that the links are handled differently.

    OneNote for Web uses a built-in browser engine to handle links, and usually defaults to the latest browser engine (for example, Microsoft Edge). This means it better supports modern web technologies and the latest security protocols.

    In contrast, OneNote Desktop versions may use an older browser engine (for example, Internet Explorer), which may not support some modern web technologies or security protocols. As a result, when trying to open shared links from SharePoint, you may experience issues with either the link not opening properly or a broken attachment indicator.

    In order to solve this problem, you can try the following steps:

    Make sure your version of OneNote Desktop is up to date to ensure it has the latest fixes and improvements.

    Make sure your operating system and browser are up to date. Sometimes, older versions of operating systems or browsers can cause OneNote Desktop versions to not handle certain links correctly.

    Try to manually copy the share link from SharePoint, and use the "Insert Link" function in OneNote Desktop version to paste the link into the OneNote page. This may bypass some automatic processing issues and allow links to open correctly.

    If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

    Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

    Best Regards

    Cheng Feng

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