Intune - macOS - Double password prompt at restart

tyler3774 141 Reputation points
2023-06-19T08:28:20.78+00:00

Hi,

I have configured macOS policies to enable FileVault and a password policy. Both have applied fine to my Macs, however when a user restarts their Mac they are prompted twice with a log in. One for FileVault and one for the password policy. If I change my password it changes both password for FileVault and the password policy. I am struggling to find a way to avoid the double password prompt without disabling one of the policies. Has anyone else had this issue?

Microsoft Intune MacOs
Microsoft Intune MacOs
Microsoft Intune: A Microsoft cloud-based management solution that offers mobile device management, mobile application management, and PC management capabilities.MacOs: A family of Apple operating systems for the Apple Mac line of computers.
76 questions
Microsoft Intune
Microsoft Intune
A Microsoft cloud-based management solution that offers mobile device management, mobile application management, and PC management capabilities.
4,656 questions
0 comments

2 answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Lu Dai-MSFT 28,366 Reputation points
    2023-06-20T02:31:50.5066667+00:00

    @user-unknown Thanks for posting in our Q&A.

    FileVault encrypts your entire disk, including the operating system. This issue here may be that these credentials are not being passed to the OS, so the system will first ask for your username and password to unlock the disk, and then do so again to log into the system.

    Given this situation, it is needed to check some logs based on this device to find why the credential is not passed to the OS. With Q&A limitation, it is suggested to create an online support ticket to get more help. Here is the support link;

    https://video2.skills-academy.com/en-us/mem/get-support

    Thanks for your understanding.

    If the answer is the right solution, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

    Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

    0 comments
  2. tyler3774 141 Reputation points
    2023-07-21T08:23:19.07+00:00

    So the double password prompt occurs because I have an expiry set on the password policy. The user gets the FileVault password as expected and the user password prompt shows the user how many days are left before it expires. If you leave the expiry field blank, it will not expiry and there will be no need for the second password prompt.

    0 comments