@Billy Eduardo Munoz Using images in source files or URLs will cause extraction failures. In general as per best practices, FAQ pages should be stand-alone and not combined with other information. Product manuals should have clear headings and preferably an index page.
If you can edit the file to remove unwanted images to ensure the content is in FAQ type format for the extraction to be successful. If the extraction is successful, you can always edit the KB and remove any unwanted text in questions and answers and then publish your project. I hope this helps!!
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