Ricoh PCL6 UniversalDriver V4.34 causes weird printing behaviour on Windows Server 2016

Gunther Imbrechts 0 Reputation points
2023-06-23T13:48:57.86+00:00

Hello all,

I recently encountered an issue with the Ricoh PCL6 UniversalDriver V4.34 that was used by the sessions on Citrix VDA hosts running Windows 2016.
Behaviour was:

  • default printer gets lots or changes
  • printers are disappearing
  • when logging of and on, the printers got back

This issue was solved by downgrading the version of the driver to V4.26. Of course I think other versions would have worked too but I was sure that this version was working.

Windows Server 2016
Windows Server 2016
A Microsoft server operating system that supports enterprise-level management updated to data storage.
2,505 questions
Windows Server Printing
Windows Server Printing
Windows Server: A family of Microsoft server operating systems that support enterprise-level management, data storage, applications, and communications.Printing: Printer centralized deployment and management, scan and fax resources management, and document services
675 questions
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  1. Karlie Weng 18,276 Reputation points Microsoft Vendor
    2023-10-23T08:38:41.4366667+00:00

    Hello,

    Here are several reasons for this occurrence:

    • Newer driver versions may be incompatible with systems, applications, or hardware configurations. This can lead to printers disappearing or default printer changes.
    • Newer driver versions can introduce bugs that were not present in older versions.
    • Driver updates can sometimes come with changes to default settings or configurations. If these changes are not well-suited to your environment, they could lead to issues.  

    Regards,

    Karlie

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