Equipamento não ativa o recurso de bitlocker após a formatação

Rafael Moretto Ribeiro da Silva 0 Reputation points
2023-06-26T18:40:25.9133333+00:00

Prezados,

Estamos com alguns problemas na gestão do recurso de criptografia em algumas máquinas que precisaram ser formatadas e/ou sofreram substituição de periféricos (placa mãe), após diversos testes e tentativa de ativação do recurso manualmente via PowerShell, a mensagem de "ERRO: o TPM não pode ser usado para proteger este volume. O TPM não tem um proprietário definido." persiste , já fizemos diversas pesquisas a respeito do tema nas bases de conhecimento da microsoft porém, sem êxito.

Caso alguém tenha passado pelo mesmo problema, poderia me ajudar?

Azure Disk Encryption
Azure Disk Encryption
An Azure service for virtual machines (VMs) that helps address organizational security and compliance requirements by encrypting the VM boot and data disks with keys and policies that are controlled in Azure Key Vault.
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  1. Sumarigo-MSFT 44,996 Reputation points Microsoft Employee
    2023-06-27T11:40:44.7733333+00:00

    @Rafael Moretto Ribeiro da Silva Welcome to Microsoft Q&A Forum, Thank you for posting your query here!

    We cannot completely understand your question as this is an English global support. It would be helpful, if you can translate your question in English.Or you can consider support in other languages from here: https://azure.microsoft.com/support/options/

    Refer the FAQ here: For which languages does Microsoft provide support?

    After translating your question, this is what I understood: You are getting error in Bitlocker "ERROR: the TPM cannot be used to protect this volume. The TPM has no owner defined."

    You have reached Azure Disk Encryption support! However let me some insight on your query

    This article provides information how to troubleshoot the Trusted Platform Module (TPM): https://video2.skills-academy.com/en-us/windows/security/information-protection/tpm/initialize-and-configure-ownership-of-the-tpm

    Please let us know if you have any further queries. I’m happy to assist you further.

    Please do not forget to "Accept the answer” and “up-vote” wherever the information provided helps you, this can be beneficial to other community members.

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