Microsoft has removed my one drive for business files (share point) for no reason and without any notice

Wis A 0 Reputation points
2023-06-29T19:00:50.0766667+00:00

I do not have an office 365 account but I have a paid onedrive and a paid email account ... when I login to onedrive or onenote I get a choice to login to a personal account or a business account, few days ago all the files under my business account that are using a share point URL name-my.sharepoint.com are gone and my share point subdomain is not resolving to any IP

I contact the support but I got a little to know help there, they kept asking to to try different browser why my issue is clearly server related

You can see the error I get when I try to visit my sharepoint domain or any other file under my onedrive for business:

Hmm. We’re having trouble finding that site.

We can’t connect to the server at accountname-my.sharepoint.com.

If you entered the right address, you can:

Try again later

Check your network connection

Check that Firefox has permission to access the web (you might be connected but behind a firewall)

Is anyone facing a similar issue? If yes were you able to fix it?

OneNote Management
OneNote Management
OneNote: A family of Microsoft products that enable users to capture, organize, and reuse notes electronically.Management: The act or process of organizing, handling, directing or controlling something.
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  1. AllenXu-MSFT 17,741 Reputation points Microsoft Vendor
    2023-06-30T06:34:39.0166667+00:00

    Hi @Wis A,

    One common cause is that your subscription to either OneDrive or SharePoint might have expired. Therefore, I suggest you check and confirm whether your subscription is still valid. If you are sure that your subscription/paid account is active, this issue may be caused by a backlog in the local systems DNS cache which can be removed by flushing the DNS cache. To flush the local systems DNS cache, please follow these steps:

    Select the Start button.

    Type cmd and open the Command Prompt app.

    In the Command Prompt window, enter the command ipconfig /flushdns.

    Select Enter on the keyboard.

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