Coexistence mode defined by Microsoft and cannot be changed.

Luiz Felipe 40 Reputation points
2023-06-30T17:38:23.95+00:00

Hey guys!

I'm trying to change the coexistence mode between Teams and Skype so that members of my organization who are still using Skype can communicate with the new members who only have access to Teams.

But when trying to change modes, I am blocked by the following message:

admin painel teams error

When trying to send a message from teams to skype I get the following error:

(my teams is in the pt-br language)

"We ran into a problem sending your message. Please share diagnostic code 504/1008 with your admin to help them troubleshoot the issue."

teams error

When trying to send a skype message to teams I don't have any error return from skype, but the message doesn't reach the destination.

Microsoft 365
Microsoft 365
Formerly Office 365, is a line of subscription services offered by Microsoft which adds to and includes the Microsoft Office product line.
4,325 questions
Microsoft Teams
Microsoft Teams
A Microsoft customizable chat-based workspace.
9,584 questions
Skype for Business
Skype for Business
A Microsoft communications service that provides communications capabilities across presence, instant messaging, audio/video calling, and an online meeting experience that includes audio, video, and web conferencing.
614 questions
0 comments

1 answer

Sort by: Most helpful
Most helpful Newest Oldest
  1. JimmyYang-MSFT 50,446 Reputation points Microsoft Vendor
    2023-07-03T02:57:50.75+00:00

    @Luiz Felipe

    As far as I know, once we finished upgrading to Teams only, we can’t revert it back.

    I found one similar feature “ Teams External Access” and consider you may try enabling it to see if it meets your need:

    Image

    If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

    Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.