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I have a new Windows 11 Pro laptop (ASUS Zenbook) and joined to my home network. I have several NAS Servers that I can access with all my other computers on the network via Username and Password login, as the NAS Servers just show up as visible. On Windows 11, when I click on the NAS that shows up in the Network -> Computer file explorer view I get "Enter network Credentials" which defaults to my computer login credentials, and then I get a "\ServerName is not accessible." popup attached pic. I can never connect to the NAS nor do I get a chance to enter the username and password to the NAS.
Now, I have entered the credentials for the NAS into the Credential Manager, I have set my network to Private, I have set the Workgroup to my network workgroup name, I have enabled SMB 1.0 (even though the NAS uses SMB 2&3), I have Public folder sharing ON, Private Network Discovery is ON, File and Printer Sharing is ON, I have enabled insecure guest logons, I have restarted the laptop more times than I can count. No luck on simply seeing the folders on my NAS just like I can on the other computers on my network. I have Mac's, Windows 7, and Windows 10 computers that have no problem.
How can I just click on the NAS Server I want and get the Username and Password login prompt to access my server, and not the default Microsoft credentials login that pops up?
If I choose More Choices on the Network Login screen popup, I can see the Username for the NAS, and I click on it. I enter the password, and it just goes into a loop asking for the password over and over. The NAS Credentials are obviously there, but do not work. It states: A specified logon session does not exist. It may have already been terminated.
I have spent hours scouring solutions on the Internet to no avail . Why is something so simple as networking on your home network so difficult in Windows 11?
Hello Fred,
You could consider trying this: create a trace of the attempt to access the NAS and then share the trace data here for analysis. One command that you could start with is logman start gary -ets -p Microsoft-Windows-SMBClient -bs 64 -o why.etl; this starts a trace that is stopped with the command logman stop gary -ets. The file why.etl contains the trace data.
This trace data focuses on the SMB protocol; there are other things that could be traced, but it is probably best to keep things simple to start with.
Share the trace data here (probably via a link to OneDrive, Google Drive, etc.) and I will see if it contains any hints about what is going wrong.
Gary
Here is a link to the file in Onedrive: https://fredmercado-my.sharepoint.com/:u:/p/fred/EbySZPpT-zxMgGR5wmFQaCQBbvVKBk21VcPpbJer7cbcIw?e=cnQzR2
Hello Fred,
Trace data received, but I am still puzzling over it. This is what a trace of a similar scenario looks like on my PC:
And this is what it looks like on your PC:
The messages highlighted in yellow are a retry of the connection establishment.
The reported error messages are:
Status 0xC000005F is STATUS_NO_SUCH_LOGON_SESSION.
At the point that the problem occurs, the newest version of SMB has been negotiated and your username/password have not been used yet (they are used in the second SessionSetup request/response pair, visible in the trace of my PC).
There are some minor differences between the trace of my system and that of yours, but nothing that immediately seems like a cause of the problem. I'll get back to you when I have done a bit more research.
Gary
That is the error I get when trying to log onto the server using the NAS Credentials. See below:
Hello Fred,
The problem is proving difficult to crack. There are some more things that we could trace, but I have not yet found the ideal combination.
One simple thing that would be helpful to know is whether the Windows 11 PC can access shares on other Windows systems that you have?
Gary
They do not show up either. But Media devices, multifunction devices, and Printers do show up on the Network pane. No other Computer's show up. Just my two NAS Servers and the Win 11 Laptop own shared folders. I have turned Network Discovery ON and OFF many times to see if something would trigger a full list, but it has not.
Hello Fred,
Various protocols are used to discover devices on the network; SSDP (Simple Service Discovery Protocol) normally finds printers, scanners, displays, etc. and WSD (WS-Discovery) normally finds computers.
The failure to find other computers on the network might be related to the inability to connect to network shares, but that is not necessarily the case.
Can you connect to a Windows system share by using the name or address of another Windows system? For example:
> net use \\ray\c$ /user:gary
Enter the password for 'gary' to connect to 'ray':
The command completed successfully.
Gary
I get an error:
system error 67 has occurred
The network name cannot be found
Hello Fred,
What happens when you try the command net use \\localhost\ipc$?
I guess that some non-Microsoft security software (anti-virus, anti-malware, etc.) software is installed on the PC. It is possible that this type of software could cause the problem. What, if any, software of this type is installed?
Gary
When I run this command I get a "The command completed successfully". I do Have Bitdefender Antivirus Plus installed, and I did turn it off to run many of the tests in troubleshooting this issue, so that it can be taken out of the equation. Doing so had no impact on the results.
Hello Fred,
Tackling problems like this is my hobby - I mention that because it indicates that I keep trying to solve a problem until all hope is lost. Your patience might not be so extensible.
My suggestion would be to repeat the style of the first trace with an extended list of event sources. The (long) command to start the trace is: pktmon start --trace --provider Microsoft-Windows-SMBClient --keywords 0xFFFFFFFFFFFF --provider "Security: NTLM Authentication" --keywords 0x1FFFF --level 5 --provider {E4AD554C-63B2-441B-9F86-FE66D8084963} --keywords 0xFFFFFFFF --level 5 --provider {ac69ae5b-5b21-405f-8266-4424944a43e9} --keywords 0xFFFFFFFF --level 5 --provider {d0b639e0-e650-4d1d-8f39-1580ade72784} --keywords 0xFFFFFFFF --level 5 --file-name why.etl and the command to stop the trace is pktmon stop.
If
Gary
I ran the long command. I shut off Bitdefender first, and then tried to log into both of my NAS devices twice. Here is the link to the file: https://1drv.ms/u/s!Au-jv6zGZTolgiTmpSjhc2aLtT07?e=Sthb3b
Hello Fred,
A new day, a new "answer" started :-)
That last trace "why2.etl" seems not to correspond with your description. There is no data in the trace about Homenet-Qnap but there is a lot of SMB data to FRED-ASUS (i.e. the new laptop, looped back) and that is authenticated "implicitly" (since both client and server are the same device).
The connections to HOMENETSERVER fail, but this is probably because of a mix-up in the credentials. The usernames being sent to HOMENETSERVER include "fred", "freddy" and a 10 letter word starting with "M" (possibly a password being entered in a username field). All of the connection attempts failed authentication but the "process" (exchange of messages) looked good - I think that there is a good chance that the connection would work with the correct credentials.
So, although the final proof is still missing (successful connections to HOMENETSERVER and Homenet-Qnap), I think that using a "local" account will work.
It should also be possible to make the Microsoft account work too.
The first thing to try would be the tip from the Synology KB - specify the NAS usernames in the style "HOMENETSERVER\fred"; if this works then great (no need for a new trace) but, if not, could you send a new trace?
If the above fails, the next step would be to create a REG_DWORD value named "ConnectedAccountSSO" under the key HKEY_LOCAL_MACHINE\System\CurrentControlSet\Control\Lsa\MSV1_0 and set its value to 2 (Always allow SSO). A reboot might be needed before this takes effect. Once again, a test and a new trace in the event of failure would be helpful.
The current "default" value for ConnectedAccountSSO (when it is not present in the registry) appears to be 0 (Deny SSO if the resource is public. Allow if the resource is private or enterprise. Deny SSO if the resource is unspecified). You mentioned in your very first message that the local network is set to Private, but this is something that we might need to check for two reasons:
Gary
So I made the change in the Registry to a 2 as instructed. I started the trace and tried to log into both NAS. The HomenetServer failed using my regular username and password and using the HomenetServer\fred username. However, with the QNap NAS it failed with my regular Username and Password, but it did work when using the HomeNet-Qnap\murcielago as the username and with the correct password. So there is some progress. Not sure why the Synology did not work, so maybe something there. All of this was done using my Main login on my laptop and not the local account. Here is the trace file: https://1drv.ms/u/s!Au-jv6zGZTolgipoPsiSqmiu535p?e=Mjjf6b
So I added the Homenet-Qnap\murcielago to my Credential Manager and rebooted my computer. When I click on the Homenet-Qnap server in the Network view ,it automatically works and I can see all the folder there. No luck with the Synology. I disabled the Auto-Block feature on the Synology in case it was blocking due to too many failed attempts, but still get the same failed results. I will continue to look into the Synology to see if I can find something that can be causing the login failures.
Hello Fred,
A quick look at the trace indicates that the ConnectedAccountSSO setting had no effect; I have been doing some more research about that since my last post and I now think that this was a "red herring". I would suggest deleting the value again, for tidiness sake.
Adding the server name as a prefix to the username (HomeNet-Qnap\murcielago) seemed to work perfectly at the trace level. I am now examining the HomenetServer failures for any hints about the cause of those failures.
Gary
Hello Fred,
In all of the "problem" failures, no username is specified in the SMB authenticate requests because something is blocking use of the Microsoft account.
In the most recent trace, there was one authenticate request to HomenetServer that did contain a username (HomenetServer\fred). This connection attempt failed after the Synology device checked the challenge response for that username. From the point of view of the trace on the Windows side, that connection attempt failed because either the password was incorrect or the Synology is "locking out" correct authentications.
In case there is any doubt about the password, one could try pasting exactly the same command into two PCs (the new one and another): net use \\HomenetServer\IPC$ /user:HomenetServer\fred plaintextpassword. Obviously
Gary
Ok tried that and it did not work. I went into the Synology and created a new account and password tried using the cmd line and also the GUI on the Network pane, but still no luck. I stopped all security on the Synology NAS with regards to blocking failed Login attempts to eliminate that as a culprit.
The login on my Windows 10 computer to Synology works fine.
Login to the Synology nAS form my Windows 10 computer works fine.
Hello Fred,
Could you try the following: using the simpler trace command (logman start gary -ets -p Microsoft-Windows-SMBClient -bs 64 -o why.etl) could you trace the command "net use \HomenetServer\IPC$ /user:HomenetServer\fred plaintextpassword" on both the new and Windows 10 computers? I could then try to compare the traces side-by-side.
Gary
Ok. Tried this on both computers for both NAS Servers to compare, since Qnap works on the Win 10 laptop. Curiously trying the CMD line to log in did not work on the Win 10 Laptop but using the GUI did work.
Why1 and why 2 are from the Win 11 Laptop. Why 3 and whay 4 are from the win 10 laptop.
https://1drv.ms/u/s!Au-jv6zGZTolglJQ9l92_qiMFRsw?e=blUohA
https://1drv.ms/u/s!Au-jv6zGZTolglMVzfyIH2HbklD_?e=sgAbz3
Hello Fred,
Something went wrong when creating why 2 and why 4. Below is an image of the full contents of why 2 (why 4 is similar):
That just shows that the trace has been started, but no events were recorded.
Why 1 and why 3 both show successful connections to Homenet-Qnap, but there is a difference: why 1 (Windows 11) uses NTLM v1 and why 3 (Windows 10) uses NTLM v2. I don't immediately know why that should be the case - more research is needed.
Gary
So the traces trying to connect to HomenetServer did not produce any results from either computer. Very Odd. I willtry again with only trying to connect to HomenetServer (Synology).
Here are the new traces for HomenetServer from both Win 11 and Win 10 using the cmd line. Both did not let me in and gave me errors: System error 67 has occurred.
The network name cannot be found.
New Why 2 & 4 here:
Ok. I think I found something...
Going on with your finding of NTLM V1 vs V2, I found an article where you can force V2 and this seems to work. I can now log into my Synology using the the HomenetServer\fred username and then the password. I also put this into the Credentail Manager, rebooted my laptop and worked right away. Here is what I found to make the change:
regedt32. Click OK or Enter.5. Click OK.
Hello Fred,
That is good progress. One odd thing is that I don't make many changes to settings like that on my (Windows 11) PC, but it always seems to use NTLM v2 by default.
>reg query HKLM\SYSTEM\CurrentControlSet\Control\Lsa /v LMCompatibilityLevel
ERROR: The system was unable to find the specified registry key or value
Would it be fair to say that ensuring NTLM v2 is used and that the username information includes a domain/server name prefix solves most or all of the problems?
Gary
Looks like this did the trick. I have rebooted several times to make sure it was not a fluke. Now that I added the SeverName/username and then password in theCredentials Manager, it works every time. I would never have found that without your invaluable help. Thank you so much!!!
This laptop is brand new, so I am not sure why ver 1 was a default and not V2. Maybe with all the changes I made trying to figure this out it was changed at some point. I do not know...
Hello Fred,
I enjoyed the challenge and learnt some things along the way (particularly about using Microsoft accounts for Windows logon - something that I have avoided in the past). I even feel a little bit embarrassed that it took so many traces, messages exchanges and time to reach this point. When I first read the problem description, I thought that it could be resolved in just a few minutes :-)
Gary
I think if I had just tried the ServerName/Username plus password from the beginning it may have worked. But that did not occur to me as I have mostly Mac computers, that the networking just works with not much to do.
Thanks agin for all your help. You are obviously and expert with Windows. I will mark this as solved by you.
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I had the same issue on a laptop running Win 11 Pro setup for my small business and trying to connect to my home NAS. Your suggestion to logon using the "NASNAME\nasusername" in the username field with appropriate NAS password worked for me. My NAS username has no relationship to the win 11 login I use. Without that extra login info Win 11 must have been trying to login using the default domain of my microsoft account that I was logged-in on Win 11 which is why it kept failing. Thanks for this tip!
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Hello there,
If you're unable to access a local Network Attached Storage (NAS) device on your Windows 11 computer, you can try the following troubleshooting steps:
Check network connectivity:
Ensure that your Windows 11 computer and the NAS device are connected to the same local network.
Confirm that other devices on the same network can access the NAS device successfully. This helps identify whether the issue is specific to your Windows 11 computer or if it's a network-related problem.
Verify NAS device settings:
Check the NAS device's documentation or the manufacturer's website for any specific configuration steps required for Windows 11 compatibility.
Make sure the NAS device is powered on and connected to the network correctly.
Verify that the NAS device's IP address is correct and hasn't changed. You can usually find this information in the NAS device's settings or through the device's management interface.
Disable firewall and security software temporarily:
Temporarily disable any firewall or security software on your Windows 11 computer and try accessing the NAS device again. Sometimes, these security measures can block or restrict access to network resources
I used AI provided by ChatGPT to formulate part of this response. I have verified that the information is accurate before sharing it with you.
Hope this resolves your Query !!
--If the reply is helpful, please Upvote and Accept it as an answer--
Most all of these were done as can be surmised from my description. The NAS is available from every other computer on my network, so not the NAS. The NAS shows up in my Network pane in the File Explorer view, so the laptop sees the NAS on the network. Disabling Firewall and Antivirus had no effect.
Hello Fred,
Can you try deleting the credentials for the NAS from the credential manager on the problem PC and trying again? A new (pktmon) trace might be helpful.
It is possible that there is more than one problem - the "original problem" (\HomenetServer is not accessible) and the "new problem" (with "no such logon session") caused by the credential manager credentials. The connection probably still won't work, but it would be helpful to see what goes wrong when no saved credentials are available.
Gary
Ok. I deleted the Credentials to both NAS devices, I turned off Bitdefender, and I ran the pktmon capture. Tried to log into both NAS servers twice. You can find the new trace here: https://1drv.ms/u/s!Au-jv6zGZTolgiWUNgFYcja8yFYN?e=GAbfu1
Hello Fred,
I am starting a "new" answer to make recent messages easier to find (I mistakenly commented on the "Limitless Technology" contribution last time).
Things are starting to become a bit clearer, but more research is needed. What appears to be happening is that the routine MspLm20GetChallengeResponse is working on generating the response to the NTLM challenge received from the NAS; it calls NlpGetPrimaryCredential to get the NT One-Way Function of the password and this fails with the unhelpful error code STATUS_UNSUCCESSFUL.
If a password has been "explicitly" provided (the credential manager password counts as such an "explicitly" provided password) then MspLm20GetChallengeResponse fails with status STATUS_NO_SUCH_LOGON_SESSION; if the connection attempt was using the "implicit" credentials (the credentials used to log onto the PC) then MspLm20GetChallengeResponse tries to use the "null session" credentials (no username or password).
The HomenetServer NAS fails the "null session" logon with status STATUS_LOGON_FAILURE; the Homenet-Qnap NAS permits the "null session" logon but then denies access to the IPC$ share.
There are thousands of event providers and the few that we traced say nothing about why NlpGetPrimaryCredential / LsaGetCredentials failed. This is the current focus of my research.
UPDATES:
Have you enabled Windows Defender Credential Guard?
Can you connect to the NAS devices with a command like net use \\HomenetServer\IPC$ /user:fred *?
Gary
I tried using the CMD prompt following your instructions, and I get the following:
C:\Windows\System32>net use \HomenetServer\IPC$ /user:fred *
Type the password for \HomenetServer\IPC$:
System error 1326 has occurred.
The user name or password is incorrect.
I was reading about Windows 11 requiring Server Signing, so I looked at my Synology NAS for this and found the option below. Is this something that now need to be activated? If so which option?
Hello Fred,
Is Credential Guard enabled?
Gary
Hello Fred,
Regarding server signing, the traces seem to indicate that Server Signing is "enabled" - which probably corresponds to the "Client defined" setting value ("Force" probably corresponds to "signing required").
Gary
I tried changing this and it had not impact. So looks like that is not the issue. Thanks.
Hello Fred,
Signing is not an issue (at least at the moment) - the keying material for signatures is derived from the authentication process and we have not managed to complete that successfully yet.
Knowing whether Credential Guard is a possible cause of the problems when getting credentials would be helpful...
Gary
Not sure how to approach the Credential Guard issue. I put in Credentials for one NAS and left the other one without, but still cannot access either one.
Hello Fred,
Is Credential Guard enabled? I think that one way of checking this is to look for the value IsolatedCredentialsRootSecret under the key HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Lsa\MSV1_0
Gary
This is what I have there:
Hello Fred,
Sorry to keep coming back with "dribs and drabs", but can you check the result of the command reg query HKEY_LOCAL_MACHINE\System\CurrentControlSet\Control\Lsa /v disabledomaincreds?
Gary
Here is what I got back:
Hello Fred,
Could you create and share the pktmon trace when trying the command net use \HomenetServer\IPC$ /user:fred *?
You could also try creating a "local" account and then checking whether this account can access the NAS devices.
Gary
Here is the link to the trace: https://1drv.ms/u/s!Au-jv6zGZTolgiZe6h5bT8o-9t2p?e=IcoQz1
I did also add a local account and logged into it. I was able to log into my Qnap NAS from there but not my Synology. It said wrong Username or Password, but I am sure they are correct. Interesting that Qnap NAS did let me in...
I still cannot log into the Qnap from my main profile after switch back.
Hello Fred,
Something went wrong with that last trace - no SMB activity was recorded (and the file size is a tenth of the usual size).
Traces of connecting to the Synology with a local account and connecting to either NAS with a Microsoft account and the "net use /user" command (explicit credentials) would be helpful - each trace helps rule out/in some hypotheses...
Gary
Hello Fred,
A few recent Google searches have found interesting results; for example: https://kb.synology.com/en-us/DSM/tutorial/specified_logon_session_does_not_exist_error_message_SMB
Gary
Ok. So I re-ran the trace on my main account using both the command line and the UI to try to log into both my NAS servers. The link to the file is this one: https://1drv.ms/u/s!Au-jv6zGZTolgijOaGKkGBTNZ389?e=bfTmsD
I also logged into the local account and ran the trace. I was able to log into the Qnap NAS using the UI, but not with the command line. The Synology failed on both methods. Here is the Trace file link: https://1drv.ms/u/s!Au-jv6zGZTolgin_qxM-3K8F3eux?e=uD8tcD I named it Why2.
Hello Fred,
It will take a will to fully digest the trace with the local accounts; the trace first trace (net use /user) has the same problem as all the other attempts when logged in with a Microsoft account.
I think that this article contains some useful hints: https://msrc.microsoft.com/update-guide/en-US/vulnerability/ADV170014
That article references the registry value EnterpriseAccountSSO (which I don't think is relevant in your case), but there now appears to be a similar value called ConnectedAccountSSO (which probably applies to Microsoft accounts). These settings prevent NTLM SSO authentication being used (under some circumstances).
It is 22:30 here now in Switzerland, so although I think we are making good progress, it is time for me to take a break.
Gary
Gary, thank you so much for all your help. I did not know you were located in Switzerland. Beautiful country. I love the Lugano area. I am in Florida close to the Fort Lauderdale area. So very different climate for sure. Talk soon and thanks again for all your help.
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I too have a new Windows 11 laptop (ASUS Zenbook 14x ux3404vc) and joined to my home network. I too am getting "enter network credentials username and password" constantly for my Nas and my other laptops and desktop PCs. Always getting "The username or password is incorrect".
I too have searched for hours trying to find a solution that works.
In 30 years of using windows PCs I have never experienced so much frustration.
I have done all that the poster has done and no luck what's so ever. I believe the problem is not knowing and using the correct credentials.
I'm sorry for this long post but I had to do it.
This post is more to vent my frustrations than to ask for a solution. My solution may be to return my windows 11 laptop and stay with my windows 10 equipment where I have had fewer problems with sharing.
Hello @John Mitchinson
If you are prepared to go through a similar process (cycles of trace/share/analyse) then let me know - preferably in a new thread (this one is over-full and it is difficult to find new entries). Either add the tag @Gary Nebbett to the new thread or e-mail me at gary.nebbett at outlook.com.
Gary
Thank you for your offer of help Gary.
I have managed to get my two most important Laptops to connect together so I am going to leave it at that.
I want to thank you for all your help provided on this forum.
John
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I am having the exact same issue I can connect from other computers on my network but not my win 11 machine since the last update.
I tried rolling back the windows update and deleteing and adding the credentials again since i had some luck in the past.
I created a new user on the nas and connected fine via win 10 but could not connect via 11.
Hello @Julia Linde
John Mitchinson posted a similar comment yesterday and I repeat my reply to him:
If you are prepared to go through a similar process (cycles of trace/share/analyse) then let me know - preferably in a new thread (this one is over-full and it is difficult to find new entries). Either add the tag @Gary Nebbett to the new thread or e-mail me at gary.nebbett at outlook.com.
I learnt quite a bit from the work with Fred, so hopefully subsequent troubleshooting will be quicker/easier.
Gary
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definitely a microsoft problem....I'm having the same issue....I have to use my apple products to access the drive(s)....ridiculous
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I met with the same problem, WIN11 is crazy...
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Here the same, after rebooting, I can see it for 2 minutes, aftter that, it asks for password and username. and no acces trought Ip address in the browser... WTF