Password Change Problems

Brian Edson 0 Reputation points
2023-07-17T22:37:00.06+00:00

Hello,

I am dealing with an issue with multiple different client environments regarding the force password change option in Active Directory. These are all Citrix VDI's utilizing FSLogix as the profile management. When a user account has the flag set to force a password change at next login and the user launches a desktop session from Citrix, they are presented with a login for the Administrator account instead of their own account. If they click Cancel, they can select "Other User" and then type their username and password, which then prompts the user to change their password. The problem is that the user account displayed initially is Administrator instead of their user account.

FSLogix
FSLogix
A set of solutions that enhance, enable, and simplify non-persistent Windows computing environments and may also be used to create more portable computing sessions when using physical devices.
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  1. Limitless Technology 44,091 Reputation points
    2023-07-19T07:11:32.04+00:00

    Hello Brian,

    Thank you for your question and for reaching out with your question today.

    The issue you are encountering with the "Force password change at next login" option in Active Directory on Citrix VDI environments can be related to the way Citrix and FSLogix handle user profiles. This behavior might be influenced by the way user profiles are managed and how the authentication process is handled within the Citrix environment.

    Here are some troubleshooting steps and considerations to help you resolve the problem:

    1. Check Group Policy Settings: Verify the Group Policy settings related to password policies and password change requirements. Ensure that there are no conflicting policies that might affect user authentication or password changes.
    2. Review Citrix and FSLogix Configuration: Review the Citrix and FSLogix configurations for any settings that might influence user authentication or profile handling. Pay attention to any specific configurations related to user profiles and login processes.
    3. Check Citrix Receiver Version: Ensure that the Citrix Receiver version on the VDI machines is up-to-date. Older versions of Citrix Receiver might have compatibility issues with newer Active Directory settings.
    4. Check Citrix Profile Management Settings: If you are using Citrix Profile Management alongside FSLogix, review the profile management settings to ensure they are configured correctly and not interfering with user authentication.
    5. Verify Active Directory Account Properties: Double-check the properties of the user accounts facing this issue. Ensure that there are no unusual settings that could affect their login behavior.
    6. Examine Security Event Logs: Check the Security event logs on the Citrix VDI machines to see if any relevant events are recorded during the login process. This might provide more information about what is happening during the login attempt.
    7. Test with a New User Account: Create a new user account with the "Force password change at next login" option set and test the login behavior. This will help determine if the issue is specific to certain user accounts or affecting all users.
    8. Contact Citrix Support: If the issue persists after trying the above steps, it might be worth reaching out to Citrix support for further assistance. They might be familiar with any known issues or provide specific guidance related to Citrix environments.
    9. Review FSLogix Documentation: Consult the FSLogix documentation and knowledge base to see if there are any known issues or configurations that could cause this behavior.

    Remember to perform any changes or troubleshooting in a controlled testing environment before applying them to production to avoid any unexpected disruptions.

    I used AI provided by ChatGPT to formulate part of this response. I have verified that the information is accurate before sharing it with you.

    If the reply was helpful, please don’t forget to upvote or accept as answer.

    Best regards.

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