Azure portal login doesn't send notification to MS authenticator to complete MFA

Kumar Thirumalaiah 10 Reputation points Microsoft Employee
2023-07-20T04:59:52.0166667+00:00

I am trying to login to azure portal using microsoft.com email address. The portal login page shows 'Approve sign in request' with 2 digit number to enter in Authenticator app. The Authenticator app on my Android phone doesn't pop-up a window to enter the numbers shown in the portal login page. There is no notification in the Authenticator app.

I have registered my Android phone (Google Pixel) in aka.ms/ringring and verified app authentication works.

Microsoft Authenticator
Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation.
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  1. Vinodh247 20,636 Reputation points
    2023-07-20T05:04:14.24+00:00

    Hi,

    Thanks for reaching out to Microsoft Q&A.

    Have you tried...

    1. Restarting the phone
    2. Uninstall-Install the app
    3. Remove and add the email account

    https://video2.skills-academy.com/en-us/troubleshoot/azure/active-directory/troubleshoot-azure-mfa-issue

    Please Upvote and Accept as answer if the reply was helpful, this will be benefitting the other community members who go through the same issue.

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