Can't Save or Save as - Microsoft Word for Mac Version 16.42

Paul Calder 21 Reputation points
2020-10-21T10:17:14.527+00:00

On my MacBookpro 2017, running Catalina 10.15.7 ,the Save and Save as commands work, but not on my iMac (Late 2014) running the same operating system and version of Word; the options are greyed out. Changing to an earier version of Word doesn't help.

Office Mac
Office Mac
Office: A suite of Microsoft productivity software that supports common business tasks, including word processing, email, presentations, and data management and analysis.Mac: A family of Apple personal computers that run the macOS operating system.
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  1. Leon Laude 85,716 Reputation points
    2020-10-21T10:24:25.983+00:00

    Hi @Paul Calder ,

    Word for Mac is currently not supported in the Q&A forums, the supported products are listed over here https://video2.skills-academy.com/en-us/answers/products (more to be added later on).

    You can ask the experts in the dedicated Word for Mac forum over here:
    https://answers.microsoft.com/en-us/msoffice/forum/msoffice_word-mso_mac

    ----------

    (If the reply was helpful please don't forget to upvote or accept as answer, thank you)

    Best regards,
    Leon

    2 people found this answer helpful.

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  1. Erin Ding-MSFT 4,461 Reputation points
    2020-10-22T10:08:18.553+00:00

    @Paul Calder

    > the options are greyed out

    << Do you mean the ‘Save’ and ‘Save as’ options in File？

    Could you please tell me what version of Office you are using?

    Please check:

    • Whether the icon on the top of Word (screenshot like below) is gray.
      34284-1111111111.png
    • Press COMMAND + Shift + S to see if it can save the document.

    If it doesn’t work, maybe you are working with documents saved in old file formats. If you see "Compatibility Mode" in the title bar of the document window, you are working in the old format.
    When working in the old format, commands that may introduce incompatible content are disabled.
    In this case, you need to update a file to the current format to turn on all the disabled features. File > Convert Document to update an old (.doc) format file.

    —————————————Update————————————
    Maybe you could try to uninstall the Office completely and then reinstall it.

    Any updates, please let me know.

    Regards,
    Erin

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