Reply and Forward buttons not respoding. In any emails.

DL-2225 20 Reputation points
2023-07-30T20:42:25.3533333+00:00

Hi,

Since yesterday, July 29, the Reply (or Reply All) and Forward buttons are not responding in my Outlook (Microsoft 365 on Windows 10 Pro) app. It's not that the buttons are grayed out, they appear active, but simply don't respond. I've tried all the following methods:

  • Right-click + Reply/Forward
  • Clicking one of the 'arrow' buttons above the message.
  • Double-click to open a Message in new Window, choose Reply/Forward.

Always the same result. It's happening with 2 different MIcrosoft 365 accounts I use, also a Gmail account. This only started happening yesterday, July 29.

I have Microsoft Outlook Version 1.2023.719.200 (Production).

Client Version is 20230721005.08

Any suggestions please? This doesn't happen when I use Outlook / Microsoft 365 web version. But I need the Windows App. As a fall back, how can I get back to the old Outlook App? This never happened with it....

Microsoft 365
Microsoft 365
Formerly Office 365, is a line of subscription services offered by Microsoft which adds to and includes the Microsoft Office product line.
4,183 questions
Outlook
Outlook
A family of Microsoft email and calendar products.
3,294 questions
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Accepted answer
  1. ChristyZhang-MSFT 21,901 Reputation points Microsoft Vendor
    2023-07-31T03:41:17.6233333+00:00

    Hi @DL-2225 ,

    Welcome to our forum!

    Based on my test on New Outlook for windows with the same version as yours (as shown in the below figure), i can reply and forward successfully.

    2

    As a fall back, how can I get back to the old Outlook App?

    We can turn the New Outlook button to switch to Legacy Outlook. It's suggested that you could try to switch to Legacy Outlook and then re-turn to New Outlook to check if the issue persists.

    1

    If the issue persists, considering that it would also be affected when the outlook program itself is damaged, it is recommended that you try to fix the Office application.

    If it doesn't work, it's suggested that you could try to uninstall and reinstall to check if there're any differences.

    Hope to help you!

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    1 person found this answer helpful.

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