Mac user cannot activate office

Bejugam Nagraj 20 Reputation points
2023-08-01T15:49:01.9033333+00:00

This user is on mac and is receiving an error another account from your organizations is already signed in however no one else is signed in ivetried the license removal tool tried uninstalling and reinstalling tried hot of these.I followed the Microsoft support link as well still the issue was not resolve

Office Mac
Office Mac
Office: A suite of Microsoft productivity software that supports common business tasks, including word processing, email, presentations, and data management and analysis.Mac: A family of Apple personal computers that run the macOS operating system.
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  1. Emi Zhang-MSFT 24,521 Reputation points Microsoft Vendor
    2023-08-02T08:22:48.4566667+00:00

    Hi,

    I suggest you go to Microsoft 365 portal and check the device for account:

    https://support.microsoft.com/en-us/account-billing/manage-your-work-or-school-account-connected-devices-from-the-devices-page-6b5a735d-0a7f-4e94-8cfd-f5da6bc13d4e

    Refer to this support article and check in to see if the information was helpful. Please let us know if you would like further assistance.

    If the response is helpful, please click "Accept Answer" and upvote it.

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  2. Bejugam Nagraj 20 Reputation points
    2023-08-05T00:57:01.25+00:00

    Still no luck the user account have an problem we tried another mac machine as well same error encountering might be it's a license validation

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