Exchange 2013 external recipients mailtips not working

Евгений Котляревский 21 Reputation points
2023-08-10T12:43:17.83+00:00

Hi!
We have an Exchange 2013 organization.
When I run this command

Get-opOrganizationConfig | fl *tips*

then I get these results:
MailTipsAllTipsEnabled : True

MailTipsExternalRecipientsTipsEnabled : True

MailTipsGroupMetricsEnabled : True

MailTipsLargeAudienceThreshold : 25

MailTipsMailboxSourcedTipsEnabled : True

As you can see, mailtips for external recipients is turned on (this was made long time ago), but external recipients mailtips not working. When i add external recipinets (@gmail.com for example) in Outlook nothing happens. Other types of mailtips working well (many recipients, OoF etc.).

In Outlook->Options->Mail->Mailtips all mailtips type are selected.

Other word everything looks like it should work, but it is not.

What could be the reason? What should i look for?

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  1. Shaofan Lv-MSFT 6,915 Reputation points Microsoft Vendor
    2023-08-11T07:16:07.4233333+00:00

    Hi @Евгений Котляревский,

    It is recommended that you try the setup again.

    First reset the following parameters to the default value “$false "and then set the value to “$true "again.

    “-MailTipsExternalRecipientsTipsEnabled”

    Power shell command: “Set-OrganizationConfig -MailTipsExternalRecipientsTipsEnabled $true”

    (Note: It may take time for the change to occur, I closed the outlook client and reopened it, or you can also verify it on OWA, please be patient)

    Honestly, my environment is exchange2016, when I set "-MailTipsExternalRecipientsTipsEnabled" to true, it works in my environment.

    OWA->

    User's image

    Outlook->

    User's image

    In addition, exchange2013 is no longer supported by Microsoft. It is recommended that you upgrade to the mainstream version as soon as possible.

    Regards

    Shaofan

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