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I'm trying to update our Exchange 2016 CU22 to CU23. Everything was going fine, Mailbox role: mailbox service failed. Trying to read the exchangesetup.log I'm finding Cannot find arbitration mailbox with name-$name. Trying to google solutions. One possible solution says to recreate arbitration mailbox, but commands such as : get-mailboxdatabase | format-Table Name, Guid returns : The Term Get-Mailboxdatabase is not recognized.
We currently are running a Hybrid, and all users are already on O365, and before this update everything was fine except local server was on CU22. I could be reading this entire log file incorrectly, here is a snip of the log that I believe helps to assist in the error .
08/13/2023 03:40:40.0097] [2] Preparing to output objects. The maximum size of the result set is "1".
[08/13/2023 03:40:40.0098] [2] Ending processing Get-User
[08/13/2023 03:40:40.0098] [2] Beginning processing Write-ExchangeSetupLog
[08/13/2023 03:40:40.0100] [2] Cannot find arbitration mailbox with name=SystemMailbox{bb558c35-97f1-4cb9-8ff7-d53741dc928c}.
[08/13/2023 03:40:40.0100] [2] Ending processing Write-ExchangeSetupLog
[08/13/2023 03:40:40.0101] [1] The following 1 error(s) occurred during task execution:
One article I read suggested installing the ExchangeOnlineManagement module, then I should have access to the commands I'm trying to run, but I'm not sure if I'm going to make matters worse.
Suggestions or assistance in this issue would greatly be appreciated.
Getting errors trying to recreate arbitration profiles. I've removed them all, now doing the setup /prepareAD with the /Iaccept with diagnostic data on, and I'm getting errors.
[08/16/2023 14:16:00.0229] [0] [ERROR] Transport service cannot be installed without Mailbox service.
[08/16/2023 14:16:00.0230] [0] [ERROR] Client Access service cannot be installed without Mailbox service.
[08/16/2023 14:16:00.0232] [0] [ERROR] Unified Messaging service cannot be installed without Mailbox service.
Still having some issues I'm trying to work thru. Any further assistance would be greatly appreciated.
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@DonS ,
Is there any result if you run the following command which is used to check if there is a mailbox that has a blank value of homeMDB? If there is, try to fill them, run install wizard again and see if the error still exists.
Get-ADUser -Filter * -Properties * | where{$_.legacyExchangeDN -ne $null -AND $_.homeMDB -eq $null} | ft Name
Oh yes, I've got to do some work here. I'm going to have to look up what these values should be since these users should not be on the local exchange server anymore, they should only be on O365. Let me look up what I need to do to correct these and I will let you know how this went. Thanks for the help. I will give you an update once I've corrected everything. Greatly appreciate the assistance and direction.
Hi @DonS
How are things going on? We are waiting to see if our problem is resolved. If there is anything update, please feel free to let us know.
I've ran the command to look for the blank homeMDB, and I've cleared up all the profiles that were empty. Now when I run the command for the bland homeMDB, it returns no records. I've gone on to the next step, trying to recreate the Arbitration profiles using : G:\Setup /IAcceptExchangeServerLicenseTerms_DiagnosticDataON /PrepareAD and the result is :
G:>Setup /IAcceptExchangeServerLicenseTerms_DiagnosticDataON /PrepareAD
Microsoft Exchange Server 2016 Cumulative Update 23 Unattended Setup
Copying Files...
File copy complete. Setup will now collect additional information needed for installation.
Languages
Mailbox role: Transport service
Mailbox role: Client Access service
Mailbox role: Unified Messaging service
Transport service cannot be installed without Mailbox service.
Client Access service cannot be installed without Mailbox service.
Unified Messaging service cannot be installed without Mailbox service.
The Exchange Server setup operation didn't complete. More details can be found in ExchangeSetup.log located in the
<SystemDrive>:\ExchangeSetupLogs folder.
Even though I did all the work to cleanup the homeMDB entries, it did not allow me to progress any further.
Any other options I can try to get this to work? As always, greatly appreciate any assistance.
@DonS ,
Based on the error message you provided, it seems that the Exchange Server setup operation failed to complete. The error message suggests that the Mailbox service is a prerequisite for installing Transport, Client Access, and Unified Messaging services. Additionally, the ExchangeSetup.log file located in the <SystemDrive>:\ExchangeSetupLogs folder may contain more details about the error.
You may want to check if the Mailbox service is installed and running before attempting to install the other services. If you are still unable to install the services, you may want to check if there are any other prerequisites that need to be installed before installing these services.
See: https://www.alitajran.com/exchange-server-setup-operation-didnt-complete/
@DonS ,
I wanted to follow up and know if the below responses helped in answering your query. If it did, please do not forget to accept the appropriate response as Answer so that others in the community facing similar issues can easily find the solution.
Jarvis,
I've tried your suggestions, but when running the commands I'm still being left at the same spot.
I've walked through the steps in the link :
https://www.alitajran.com/exchange-server-setup-operation-didnt-complete/
as far as I could go. Even though some of the prereqs were already installed, I installed the lastest version, as well as used PS to verify my .Net was at 4.8 which it's currently at the latest version. Verified my domain groups were part of my Administrator profile, and they were. I've tried to run the Prepare Schema, as well as the Prepare AD but both are returning the exact same result as the original error.
Transport service cannot be installed without Mailbox service.
Client Access service cannot be installed without Mailbox service.
Unified Messaging service cannot be installed without Mailbox service.
When I originally did the upgrade process, these steps all ran thru just fine, I even had screen shots of the completed status, no errors, until the full /m:upgrade option and it was about 80% done when I hit my first problem.
Are there other commands I should be running? Is there a better way to get the upgrade process to tell me what or where the error is? I've run the DiagnosticDataOff and DiagnosticDataOn, and regardless how I'm setting that switch, the log file is not showing any further information that seems helpful unless I'm missing it.
I'd be happy to try anything you have in mind. I'm thinking of doing :
Setup.exe /m:upgrade /IacceptExchangeServiceLicenseTerms_diagnosticDataON
I'm not sure if it will or won't hurt but it's worth a try. Is there another log I can look at that gives a better description of where the process fails?
If there is another command I have not tried that you know of, please let me know. I'll be happy to try it out. Your thoughts?
Side note : I've added comments here, several times but they vanish. Not sure why but I promise you I've been trying everything that's recommended. Confused about why some comments I add stay, but others vanish.
Hi @DonS ,
Thanks for posting in our Q&A forum.
From Exchange 2016 CU8 and later, there are seven arbitration mailboxes. According to the error messages, it seems related to cannot find the SystemMailbox{bb558c35-97f1-4cb9-8ff7-d53741dc928c}.
You can try the following steps to fix this issue.
1.Use the below cmdlet to check if there is the specific missing arbitration mailboxes in our Exchange organization.
Set-ADServerSettings -ViewEntireForest $true; Get-Mailbox -Arbitration | Format-Table Name, ServerName, Database, AdminDisplayVersion
2.Check Exchange arbitration mailboxes in Active Directory Users and Computers. If it is not present there, then try to recreate the object. https://www.alitajran.com/recreate-arbitration-mailboxes-in-exchange-server/
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Thanks for the quick answer. I greatly appreicate it. Problem is any command I'm using with Exchange Management Shell is erroring out. I am logged on as the domain Administrator. I can ping the exchange server from multiple other servers and it's working just fine, but EMS is failing to connect to the Exchange server. Even when I enter in the FQDN, it's not able to connect. Connecting to remote server exchange.domain.com failed. Suggestions?
This minor issue has been fixed and I was able to move to the next step. Changing an IIS entry enabled my EMS to come back online. Now on to recreating the arbitration users and mailboxes.
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Hi @DonS ，
How are things going on?
As far as I know, the cmdlet should be /IAcceptExchangeServerLicenseTerms_DiagnosticDataON /PrepareAD
You can followed this official links: Re-create the Microsoft Exchange organization mailbox for OABs
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According to error messages, you may need to recreate Arbitration Mailboxes.
I've worked through some of the problems I've encountered up to this point. I am trying to recreate the arbitration mailboxes. I have removed all of the arbitration profiles. When I run the process : Setup /IAcceptExchangeServerLicenseTerms_DiagnosticDataON /PrepareAD I am getting the following error messages.
[08/16/2023 14:16:00.0200] [0] Setup will run from path 'C:\Windows\Temp\ExchangeSetup'.
[08/16/2023 14:16:00.0206] [0] InstallModeDataHandler has 5 DataHandlers
[08/16/2023 14:16:00.0206] [0] RootDataHandler has 1 DataHandlers
[08/16/2023 14:16:00.0206] [0] Languages
[08/16/2023 14:16:00.0206] [0] Mailbox role: Transport service
[08/16/2023 14:16:00.0209] [0] Mailbox role: Client Access service
[08/16/2023 14:16:00.0210] [0] Mailbox role: Unified Messaging service
[08/16/2023 14:16:00.0218] [0] Validating options for the 0 requested roles
[08/16/2023 14:16:00.0229] [0] [ERROR] Transport service cannot be installed without Mailbox service.
[08/16/2023 14:16:00.0230] [0] [ERROR] Client Access service cannot be installed without Mailbox service.
[08/16/2023 14:16:00.0232] [0] [ERROR] Unified Messaging service cannot be installed without Mailbox service.
[08/16/2023 14:16:00.0233] [0] CurrentResult console.ProcessRunInternal:90: 1
[08/16/2023 14:16:00.0233] [0] CurrentResult launcherbase.maincore:90: 1
[08/16/2023 14:16:00.0233] [0] CurrentResult console.startmain:52: 1
[08/16/2023 14:16:00.0233] [0] CurrentResult SetupLauncherHelper.loadassembly:452: 1
[08/16/2023 14:16:00.0234] [0] The Exchange Server setup operation didn't complete. More details can be found in ExchangeSetup.log located in the <SystemDrive>:\ExchangeSetupLogs folder.
[08/16/2023 14:16:00.0235] [0] CurrentResult main.run:235: 1
I've been trying to troubleshoot the problem so far, but no luck.
Seems I will need a little bit more assistance if possible.