Issue with Attack Simulator - Not all targeted users showing up

It appears that you are having a problem with your Attack Simulator during a phishing scenario. It is critical to ensure that the exclusion list is functioning properly and that only the intended users are excluded. Here are several solutions to the problem:

Double-check your exclusion list to ensure that it includes the users you wish to exclude from the simulation. Make sure the list is free of typos and errors.

Verify Licence Restrictions: Ensure that your licencing allows for the required number of simulation users. Sometimes licencing restrictions limit the amount of users you can include.

Check for Updates: Make sure your security software is up to date, including the Attack Simulator. Software updates can sometimes fix flaws and problems.

Contact Support: If the problem persists, you should consider contacting the software's support team. They can give you unique advice and support based on your situation.

In summary, go over your exclusion list, double-check your licencing, check for updates, and contact support if the problem persists. To properly defend your organisation, you must ensure the realism of your phishing simulation.

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The disparity between the number of targeted users and what appears on the website could be attributable to a number of causes. Here's how you can deal with it:

Examine for Updates:

Follow these procedures to check for updates in Office 365:

Launch any Office application, such as Word or Excel.

In the upper left corner, press the "File" button.

Under "Account," select "Office Updates."

Check that Office is up to date. If updates are available, follow the on-screen instructions to install them.

Contact Customer Service:

You can contact Microsoft Support by following these steps:

Navigate to the Microsoft 365 administration centre (admin.microsoft.com).

Sign in with your administrative account.

In the left navigation pane, select "Support."

Follow the steps to describe your problem and request assistance. You may be able to request a callback or chat with a support representative.

Examine Targeted Users:

To ascertain the appropriate number of targeted users:

Navigate to Microsoft 365's Attack Simulator.

Examine the settings for the particular simulation.

Check that the targeting criteria, including any exclusion lists, are correctly configured.

User List Export:

You indicated that you exported the Active Directory user list. Check that the exported list contains all of the expected users and that it corresponds to the simulation configuration.

Examine Licencing:

Check your licencing to make sure it covers the quantity of users you intend to target. If your licencing is valid, it should be able to support more than 200 people.

Examine for Filters:

Check that no filters or settings in the Attack Simulator limit the display to a subset of users. Examine the simulator settings for any filtering options.

Following these procedures, you should be able to establish the correct number of targeted users and address any potential difficulties with your Microsoft 365 simulation. If the problem persists, contacting Microsoft Support for immediate assistance is advised.

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