skype for business 2019 Contact in continuous "updating" status

EMRAH YILMAZ 25 Reputation points
2023-08-23T08:31:58.9666667+00:00

hello everyone, We are using skype for business 2019, the operating system of our servers is windows 2016. I did a certificate update last week and the presence status is "updating" for all users. How can i solve this problem. I tried for 2 weeks but couldn't solve it. We have about 35000 users and the problem is quite big. Urgent help please

Skype for Business
Skype for Business
A Microsoft communications service that provides communications capabilities across presence, instant messaging, audio/video calling, and an online meeting experience that includes audio, video, and web conferencing.
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  1. JimmyYang-MSFT 50,446 Reputation points Microsoft Vendor
    2023-08-24T01:41:49.05+00:00

    Hi @EMRAH YILMAZ

    Thanks for your feedback above which shared more information and glad to know that your issue is resolved now! Since our forum has the policy that The question author cannot accept their own answer. They can only accept answers by others, and according to the scenario introduced here: Answering your own questions on Microsoft Q&A

    I would make a brief summary of this post so that other forum members could easily find useful information here:

    [skype for business 2019 Contact in continuous "updating" status - Summary]

    Issue Symptom:
    skype for business 2019 Contact in continuous "updating" status for all users

    Solution:
    Add the intermediate certificate to the wrong field. Detected which certificate I added incorrectly with Powershell script and removed that certificate.

    You could "Accept Answer" for this summary to close this thread, and your action would be helpful to other users who encounter the same issue and read this thread. Thanks for your understanding!

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  1. Erkan Sahin 830 Reputation points
    2023-08-23T08:36:50.6366667+00:00

    For the issue with Skype for Business 2019 where contacts are in a continuous "updating" status after a certificate update:

    Certificate Issues

    Server Restart Consider restarting the Skype for Business servers to refresh the services.

    Client Side Ask users to clear the Skype for Business cache on their machines. %localappdata%

    Check Services: Ensure all Skype for Business services are running smoothly on the server.

    Logs & Errors: Review server logs for any errors related to the certificate update or user presence status.

    In short, verify the certificate, restart servers, clear client caches, and inspect server logs to address the "updating" status issue for your users.

    Please mark if my answer was helpful :-)