Cancel Visio subscription

Piyush Choudhary 0

Hi, I'm not able to cancel Visio subscription. I purchased it on 8th August 2023 however, it is still not showing under my subscriptions and I'm unable to cancel the subscription. Kindly help as I'm also not able to contact support team.

1 answer

AllenXu-MSFT 17,741 Reputation points Microsoft Vendor

2023-08-24T02:48:07.9666667+00:00

Hi @Piyush Choudhary,

Please contact Microsoft support via this link: https://support.microsoft.com/en-us/home/contact. Microsoft support will check the subscription status for you.

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Piyush Choudhary 0 Reputation points

2023-08-24T09:34:48.2166667+00:00

Hi Allen, the support is not reachable in my time zone and the option is greyed out in the support's timezone. Can you please help me here? I just want to cancel the visio subscription and why it is not showing under services and subscription?

AllenXu-MSFT 17,741 Reputation points Microsoft Vendor

2023-08-25T01:35:55.6433333+00:00

Please check that you have signed in with a correct account. Clear browser caches and cookies or use another browser to see if the subscription shows. By the way, can you reach the supports via the "Request a call back" link in this article: https://support.microsoft.com/en-gb/office/cancel-a-microsoft-365-subscription-46e2634c-c64b-4c65-94b9-2cc9c960e91b?

Piyush Choudhary 0 Reputation points

2023-08-30T16:19:04.72+00:00

Hi Allen, no, it is not allowing and throwing error via "Request a callback" and I'm using the only account I have.

Piyush Choudhary 0 Reputation points

2023-08-30T16:23:47.24+00:00

and it is not showing visio subscription when I'm using FIrefox. It is just showing my office subscription. Can you arrange a call for me with the support team?

Piyush Choudhary 0 Reputation points

2023-08-30T16:26:20.6333333+00:00

it is just showing Microsoft 365 subscription

AllenXu-MSFT 17,741 Reputation points Microsoft Vendor

2023-08-31T01:35:28.86+00:00

@Piyush Choudhary,

Thanks for your reply. I'm afraid you need to open a ticket with Microsoft using your own account. Could you find the support phone numbers by country or region in this article: https://video2.skills-academy.com/en-us/microsoft-365/admin/support-contact-info?view=o365-worldwide?

Piyush Choudhary 0 Reputation points

2023-09-01T09:08:36.83+00:00

Yes, but please tell them to call me as I don't have a valid package for international calling.

Also, can you help me in opening the support ticket?

Thanks,
Piyush.

Piyush Choudhary 0 Reputation points

2023-09-01T09:09:57.8366667+00:00

+91 8962667284 is my number.

Piyush Choudhary 0 Reputation points

2023-09-05T12:10:39.6233333+00:00

Hi Allen,

Any updates here?
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Cancel Visio subscription

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