Not working after changing iphone!

Petra Sentić 0 Reputation points
2023-08-25T07:58:54.35+00:00

when I want to login on Teams or other app, Autentificator opens two digit code but there is no place where to write the code in :( please help!

Microsoft Authenticator
Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation.
5,957 questions
Microsoft Intune iOS
Microsoft Intune iOS
Microsoft Intune: A Microsoft cloud-based management solution that offers mobile device management, mobile application management, and PC management capabilities.iOS: An Apple mobile operating system.
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  1. Fiona Matu 86 Reputation points Microsoft Employee
    2024-02-14T14:12:06.4166667+00:00

    Hi @Petra Sentić,

    This sounds like an issue with the Microsoft Authenticator app. Try doing this:

    1. Try to login to Teams or another app. When asked for the verification code, don't switch to the Authenticator app yet.
    2. You should see a notification on your phone from the Authenticator app with the verification code. Swipe down on this notification to reveal actions.
    3. Tap on the action "Approve".

    If the above steps don't work, you may need to reset your Microsoft Authenticator app. Here's how:

    1. Open the app on your device.
    2. Go to the settings menu.
    3. Look for “Reset Account” or “Remove Account”.
    4. Select the account to reset and confirm.

    Read more on Resetting MS Authenticator app from this page.

    If you're still having issues, I would suggest reaching out to Microsoft Support for further assistance. Here's more information on how to use the Microsoft Authenticator app: https://docs.microsoft.com/en-us/azure/active-directory/user-help/user-help-auth-app-download-install

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