2023-09 Cumulative Update for Windows 11 Version 22H2 for x64-based Systems (KB5030219) (CVE-2023-36802) causing issues on Dell laptops

Juan Rojas 0 Reputation points
2023-09-21T09:14:03.0366667+00:00

Hi,

After installing this update on several dell laptops, different models, the user logs in as its presented with the desktop, an empty desktop, you cant do anything, you can use task manager, but if you try and use the run command, task manager closes automatically. Also, its like the computer is trying to load something in the background, but nothing happens.12345.JPG

Windows 11
Windows 11
A Microsoft operating system designed for productivity, creativity, and ease of use.
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Microsoft Intune Updates
Microsoft Intune Updates
Microsoft Intune: A Microsoft cloud-based management solution that offers mobile device management, mobile application management, and PC management capabilities.Updates: Broadly released fixes addressing specific issue(s) or related bug(s). Updates may also include new or modified features (i.e. changing default behavior).
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  1. ZhoumingDuan-MSFT 10,580 Reputation points Microsoft Vendor
    2023-09-22T05:54:29.2866667+00:00

    @Juan Rojas, Thanks for posting in Q&A.

    According to your description, I know that you encounter a problem that when user login in, it appeared an empty desktop and you cannot do anything after windows11 update.

    Based on my researching, I found that the issue is related to Windows, I have added Windows 11 tag.

    You can also contact the Phone support in the following link to get help:

    Global Customer Service phone numbers - Microsoft Support

    Thanks for your kind understanding.

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  2. Juan Rojas 0 Reputation points
    2023-09-22T09:05:00.27+00:00

    Right ok, would you be so kind and share what the problem is with Windows please? Thank you

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