Office
A suite of Microsoft productivity software that supports common business tasks, including word processing, email, presentations, and data management and analysis.
1,436 questions
Users receiving blank "Stay signed in to all your apps" dialogue
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(51.2, 80%, 14%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJJ%3C/text%3E%3C/svg%3E)
Jumpin Jimmy
10
Reputation points
We have been seeing an increasing number of users who are receiving this message when authenticating to the AVD environment.
User opens the AVD client (remote desktop; v 1.2.4582.0 (x64), get prompted to MFA, they get the number, approve it, then the blank dialogue appears). They close the dialogue and get prompted to re-auth again with MFA - endless cycle.
Environment is Windows 11, HAADJ with passwordless MFA (MS Authenticator).
We have tried a multitude of tactics to try and resolve this:
- sign out of all sessions
- unenroll and reenroll client to HAAD
We are now at a loss as to how to resolve this.
Office
Microsoft Authenticator
Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation.
5,973 questions
Azure Virtual Desktop
Azure Virtual Desktop
A Microsoft desktop and app virtualization service that runs on Azure. Previously known as Windows Virtual Desktop.
1,429 questions
{count} votes
-
vipullag-MSFT 25,611 Reputation points2023-10-05T04:33:11.07+00:00 Hello Jumpin Jimmy
Firstly, apologies for the delay in responding here and any inconvenience this issue may have caused.
Can you please check that you have the latest cumulative updates installed on your endpoint device?
Based on what you have shared, this doesn’t seem to be an AVD/MSRDC issue, but rather an issue with your local device getting signed in to AAD.
Hope that helps.
-
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(38.4, 70%, 13%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESB%3C/text%3E%3C/svg%3E)
Scott Berwick 0 Reputation points2024-07-02T13:47:04.62+00:00 We are also experiencing this
Windows clients as up to date as possible
Office / Outlook apps as up to date as possibleThe problem surfaces for just signing into the Office app, or when trying to add a shared mailbox to Outlook.
Sign in > Multi-Factor Authentication > Stay Signed into all your apps - blank window
Sign in to comment