Wallpaper set but displays a black background - Intune iOS 17.0.3

Rob Hughes 0 Reputation points
2023-10-09T12:25:14.86+00:00

We're seeing an issue on iOS intune (iPad ios version 17.0.3)

When we're deploying a company wallpaper it'll allow us to save the changed and apply the profile but when it deploys to the iPad it's showing a black background rather than the company wallpaper.

Microsoft Intune iOS
Microsoft Intune iOS
Microsoft Intune: A Microsoft cloud-based management solution that offers mobile device management, mobile application management, and PC management capabilities.iOS: An Apple mobile operating system.
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  1. Simon Ren-MSFT 31,756 Reputation points Microsoft Vendor
    2023-10-10T07:57:05.6366667+00:00

    Hi,

    Thank you for posting in Microsoft Q&A forum.

    1,May we know how many iPad devices are facing this issue, all of them or only some? Do iPhone devices work well?

    2,Please make sure the iPad devices get the wallpaper profile. And the wallpaper image is in a supported format, such as .png, .jpg, or .jpeg. Be sure the file size is less than 750 KB.

    3,You can experience unexpected behavior when a profile with no image is assigned to devices with an existing image. For example, you create a profile without an image. This profile is assigned to devices that already have an image. In this scenario, the image may change to the device default, or the original image may stay on the device. This behavior is controlled and limited by Apple's MDM platform.

    Refer to: https://video2.skills-academy.com/en-us/mem/intune/configuration/ios-device-features-settings#wallpaper

    Thanks for your time. Have a nice day!

    Best regards,

    Simon

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  2. Simon Ren-MSFT 31,756 Reputation points Microsoft Vendor
    2023-10-13T06:27:35.54+00:00

    Hi,

    Just checking in to see if there is any update. We haven't heard from you for a few days and would like to know the current status of the problem. Is the problem solved? Do you need any further assistance? Look forward to hearing from you.

    Thanks for your time.

    Best regards,

    Simon

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