iPad shared device mode with Intune sign-in & sign-off problems

Francesco 5 Reputation points
2023-10-14T12:59:40.4+00:00

Hi everyone,

I have deployed some iPads in shared device mode, managed by Intune.

There are 2 problems:

  • if someone signs in first to the Outlook app, then it also becomes signed in to the Teams app, but if it signs in first to Teams, then it doesn't become signed in to Outlook.

         Is it possible to log in to Outlook app automatically after having signed in Teams?

  • if someone is signed in to the Outlook or Teams apps, and then tries to access Outlook web through Safari, then Safari remembers the password forever, even if it de-authenticates in Teams, Outlook and also Outlook web. In particular, when de-authenticating in Outlook web, Safari shows the page confirming the users de-authentication, but after re-loading the outlook web page and selecting the user e-mail address, to proceed with the authentication process, it doesn't ask for the password: it directly enters to Outlook web automatically, even if the user account is removed from both Teams and Outlook apps.

         Does someone know the solution or a trick to avoid this and clear all the Microsoft365 passwords recorded into the Safari cache? (please note that the password keychain is disabled in these iPads)

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  1. Crystal-MSFT 45,571 Reputation points Microsoft Vendor
    2023-10-16T02:20:35.7+00:00

    @rancesco, Thanks for posting in Q&A. For your questions, here are my answers:

    A1: Based on my researching, SSO app extension type seems can help on this, Once Authenticator and the SSO app extension profile are installed on devices, users must enter their credentials to sign in, and establish a session on their devices. This session is then used across different applications without requiring users to authenticate again

    https://video2.skills-academy.com/en-us/mem/intune/configuration/ios-device-features-settings#single-sign-on-app-extension

    A2: You can try to clear all the Microsoft 365 passwords recorded into the Safari cache, users can try clearing the Safari cache and cookies to see if the result will be different. They can do this by going to Settings > Safari > Clear History and Website Data.

    Hope the above information can help.

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