Troubleshoot why SFB2019 Q&A doesn't work

M G 0

Hi All,

We are faced with a problem when any presenter tries to start a Q&A session, then he and everyone else gets an endless “Loading..” message. Reproducible for everyone 100% on two different pools. There are no errors in the event logs on the front servers or client logs. Also there are no deny packets on FW side.

SfB 2019 server version is 7.0.2046.524.

Any ideas?

JimmyYang-MSFT 50,191 Reputation points Microsoft Vendor

2023-10-24T09:23:10.4566667+00:00
Hi @M G

Based on the information you've provided, it's difficult to determine the exact cause of the issue. However, here are a few things you could try:

Check the network connectivity between the clients and the server. Make sure there are no issues with the network that could be causing the problem.

Check the version of the Skype for Business client being used by the presenters. Ensure that it is up to date and that there are no known issues with the version being used.

Try restarting the Skype for Business server and see if that resolves the issue.
M G 0 Reputation points

2023-12-08T08:56:57.67+00:00

@JimmyYang-MSFT Thanks, I went through all the steps, but unfortunately the problem was not solved.

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Troubleshoot why SFB2019 Q&A doesn't work