Can't add new Users on Corporate-owned fully managed device.

Mela Germier 86 Reputation points
2020-10-27T06:20:18.557+00:00

Hi everyone

We have a Android 10 Tablet that without Intune enrolled you have the Option to Add new Users.

We want to enroll this Device and use it as "Multi Users Device".

When we enroll this Device through "Corporate-owned fully managed device", this option disappear.

We have also check on the our Device Restrictions and set as per Guide (https://video2.skills-academy.com/en-us/mem/intune/configuration/device-restrictions-android-for-work#users...) the Option to "Add new users" to "not configure", but the option still disappear.

Interesting is that if I search in to the Settings for "New Users", he give me a "link" to his point, but when click on it, bring you to the "Settings\Account and BackUp\Users" where principally this Option is, but it is not there :(

Who anyone have an Idea....?

Microsoft Intune Configuration
Microsoft Intune Configuration
Microsoft Intune: A Microsoft cloud-based management solution that offers mobile device management, mobile application management, and PC management capabilities.Configuration: The process of arranging or setting up computer systems, hardware, or software.
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Microsoft Intune Enrollment
Microsoft Intune Enrollment
Microsoft Intune: A Microsoft cloud-based management solution that offers mobile device management, mobile application management, and PC management capabilities.Enrollment: The process of requesting, receiving, and installing a certificate.
1,303 questions

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  1. Mela Germier 86 Reputation points
    2020-11-02T09:25:58.927+00:00

    Hi @Crystal-MSFT , I have bad news :(

    I have a Case by MS and they tell me that according to the "AE Full Manage" Documentation this is not working per default.
    https://video2.skills-academy.com/en-us/mem/intune/enrollment/android-fully-managed-enroll

    as we can see here, this setup is only for one user
    36813-image.png

    It look like the option to Add new Users thought Device Configuration is a "mistake" and she will clarify this with the Intune Team.
    Also to check if there is an option that cover our propose, I am sure we are not the only with this "Problem"/ necessity.

    Thanks very much for your Help.

    1 person found this answer helpful.
  2. Mela Germier 86 Reputation points
    2020-10-28T06:54:36.017+00:00

    Hi @Crystal-MSFT

    Yes, that's exactly what happen but, we use/ want to use "Add new Users" and not "Add new Account".

    Normally you have under Users and Backup, this Three Options:
    35644-screenshot-20201028-071100-settings.jpg

    Wen want to add a new User profile (Like in Windows), so that other People can login and use his Outlook, OneDrive ect... and according the "Users" Options should be that one right?
    35645-screenshot-20201028-070948-settings.jpg
    please correct me if I am gwrong.

    But after enroll the Device on Intune, the Option to Add new Users disappear and look like this:
    35570-screenshot-20201028-070955-settings.jpg

    It disappear completely, normally without enroll look like this:
    35538-screenshot-20200714-105146-settings.jpg

    and we can Add new users, but this way I use the Device as "Android device administrator" and that's what we don't want any more.
    Maybe I am doing something wrong, I don't know :(

    Very appreciate if you can give a Hand on this.
    Best Regards
    Mela