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I forgot to sign out a leaver from the laptop and deleted her account. Now another person is using it, but MDM is in previous person's name. The leaver's account had been wiped from O365, I recreated it to sign in as her with admin privileges, then disconnect MDM, but no joy, I believe the system considers it an entirely different user despite the identical email.
I deleted the local admin, no joy.
I gave the current user admin access, no joy.
The message on the computer says you need an admin to sign out, which is what I have been doing. I don't want to reset the computer, I don't think that will work anyway. The computer is not listed in AAD/Intune portal neither in users nor devices.
I'm about to blow my brains out, can anyone help me?
So, to be clear, the device has no object in on-prem AD, AAD, or Intune, correct?
If so, what exactly does this mean: "but MDM is in previous person's name"?
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@Anthony Fetfatsidis From your description, I know we want to disconnect a computer from MDM. In the AAD and Intune, we find neither the user or the device is not there. But the deleted account is still under Access work or school on the affected device. We try to disconnect which needs an admin account. But it seems not working. If there's any misunderstanding, feel free to let us know.
Could you create a local admin for this device and try to disconnect use this new local admin to see if it is working?
If there's any update, please let us know.
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@Crystal-MSFT @Jason Sandys Hi, sorry; to clarify:
1.) The computer is "Connected to Company Azure AD" with the leaver account. This is true with any/all computer users.
I do not want to sign out because it might create the glitch at the hello screen (when you can no longer sign in with an online account)
2.) The computer is "Connected to Company MDM". Which is not disconnecting due to needing Admin access, which doesn't make sense, because any user i try is an admin.
@Anthony Fetfatsidis Would like to double confirm if the device still exists in Azure AD or Intune? if it is not there, that means the device is removed in portal. The information we see on the device side can be cached information. If there's any useful information, we suggest to backup. After that, choose disconnect and enter a local administrator account and rejoin it to make it managed by Intune.
Hope it can help.
And what about my questions above?
The computer is "Connected to Company Azure AD" with the leaver account.
What does this mean? Is there actually an account in AAD? If so, is it registered, joined, or hybrid joined?
because any user i try is an admin.
How are you trying different users if you are not signing out the "leaver" account?
Have you tried exactly as @Crystal-MSFT noted? Creating a local admin account?