Microsoft Azure Backup Stuck on 1/3 - Azure Active Directory Transient Error

Daniel 5 Reputation points
2023-11-06T11:38:59.6166667+00:00

Hi,

My last backup was on saturday 04/11, on sunday seems like my Azure Backup Service stopped working.

Now when I try to open the Microsoft Azure Backup I got stuck on 1/3 step and after a long time a timeout error

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Windows Server 2019
Windows Server 2019
A Microsoft server operating system that supports enterprise-level management updated to data storage.
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Azure Backup
Azure Backup
An Azure backup service that provides built-in management at scale.
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Windows Server
A family of Microsoft server operating systems that support enterprise-level management, data storage, applications, and communications.
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Windows Server Backup
Windows Server Backup
Windows Server: A family of Microsoft server operating systems that support enterprise-level management, data storage, applications, and communications.Backup: A duplicate copy of a program, a disk, or data, made either for archiving purposes or for safeguarding valuable files from loss should the active copy be damaged or destroyed.
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  1. Ryan Hill 26,866 Reputation points Microsoft Employee
    2023-11-07T20:03:44.5833333+00:00

    Hey @Daniel

    There could be several potential causes of "Azure Active Directory transient error" related to Azure Backup. One possible cause could be an issue with the Azure Active Directory authentication token. Another possible cause could be a network connectivity issue between the Azure Backup service and Azure Active Directory. It's also possible that there could be an issue with the Azure Backup service itself. Some basic troubleshooting steps are:

    1. Check the Azure Backup service status to see if there are any known issues or outages.
    2. Verify that the Azure Active Directory authentication token is valid and has not expired.
    3. Check the network connectivity between the Azure Backup service and Azure Active Directory.
    4. Review the Azure Backup logs to see if there are any error messages or warnings that could provide more information about the issue.

    Based off the limited provided information though, I suggest opening a support request should the issue still persists.

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