Windows 10 Restarting Computer Gets Stuck On Restarting Screen

Hunter Pursley 0 Reputation points
2023-11-09T20:02:17.59+00:00

We have a couple of different computers running Windows 10 Enterprise 22H2 and have started to notice that a select few of them are having problems with getting stuck on the blue restarting screen after our users have restarted the computer manually. Most of the computers are Dell OptiPlex 7080s but we also have 7050, 7060, and 7070s with this issue as well.

Looking through the event viewer the main event ID that I see is 6008 saying system shutdown at "time" was unexpected, which I find odd because I know that these shutdowns are being caused by the user going through the restart in the Windows menu.

I've tried all sorts of solutions, changing our update GPO so that it only downloads on the weekend and restarts when it needs to (which does perfectly fine on its own), changing the PCI Express power option, SFC scans come back as finding nothing wrong, all drivers are updated and BIOS is the most recent version, and none of these have resolved my issue

Windows 10
Windows 10
A Microsoft operating system that runs on personal computers and tablets.
11,086 questions

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  1. S.Sengupta 16,776 Reputation points MVP
    2023-11-10T01:11:18.4933333+00:00
    • If your computer is completely unresponsive and stuck, you can try a forced restart by holding down the power button for about 10 seconds until the system powers off. Afterward, turn it back on and check if it boots properly.
    • Try booting your computer into Safe Mode. This can help determine if a third-party application or driver is causing the issue. To boot into Safe Mode, follow these steps: a. Restart your computer. b. While it's starting up, repeatedly press the F8 key or Shift + F8 key. c. Select "Troubleshoot" > "Advanced options" > "Startup Settings" > "Safe Mode."
    • A clean boot can help you identify if a third-party application is causing the issue. Here's how to do it: a. Press Win + R, type "msconfig," and press Enter. b. Go to the "Services" tab, check "Hide all Microsoft services," then click "Disable all." c. Go to the "Startup" tab and click "Open Task Manager." d. In Task Manager, disable all startup items. e. Reboot your computer.
    • Use the built-in Check Disk utility to scan and repair disk errors. Open Command Prompt as an administrator and type chkdsk /f then follow the prompts. You might need to schedule a disk check for the next restart.

    Check your hardware for any issues, including Power supply, overheating, loose connections, and faulty components.