Azure On premises Backup stuck in "PREPAIRING STORAGE". stage.

Jithin Prasanna 45

The backup is keep showing "Preparing Storage". for around 11 Hours. I was doing the test backup, and the folder size is below 100 MB. Even system is not showing any error.

AZURE

Jithin Prasanna 45 Reputation points

2023-11-28T13:33:24.3966667+00:00
Amardeep Saini 835 Reputation points Microsoft Employee

2023-11-29T08:01:42.7766667+00:00

Hello @Jithin Prasanna , please try the above steps mentioned by @SadiqhAhmed-MSFT and if the issue is still not resolved. I request you to provide the error message with which the backup fails. According to it I may help you to investigate the issue further to resolve it.
Jithin Prasanna 45 Reputation points

2023-11-29T08:31:43.6733333+00:00

There is no Erros coming. It was in the same state for 11 to 12 hours. So, I just cancelled by myself.
Jithin Prasanna 45 Reputation points

2023-11-29T08:32:39.4766667+00:00

Thank you for the information. Let me check the same.
Jithin Prasanna 45 Reputation points

2023-11-29T08:46:02.4533333+00:00

I can see that the version is same.
Also, while installing the Recovery Service agent, I selected the 'SCRACH' file location in D drive as I don't have much space is C drive while making Shadow copy of backup. Is this will cause the issue?
Jithin Prasanna 45 Reputation points

2023-11-29T08:59:45.37+00:00

Also, I am getting this error, on

the final stage of installation.
Amardeep Saini 835 Reputation points Microsoft Employee

2023-11-29T10:35:40.4366667+00:00
@Jithin Prasanna - If you are trying to re-register then I would request you to first stop and remove the existing data source backup and then try to perform it. The above error should not come after removing the data source.
SadiqhAhmed-MSFT 40,291 Reputation points Microsoft Employee

2023-11-30T15:04:28.2666667+00:00

@Jithin Prasanna Have you had a chance to see the previous response? If the suggestions were helpful, click “Accept Answer” and Up-Vote. Feel free to reach out to us if you've additional questions in this regard.
SadiqhAhmed-MSFT 40,291 Reputation points Microsoft Employee

2023-12-01T19:21:41.9233333+00:00

@Jithin Prasanna We haven't heard back from you. Please reply if you have any questions in this matter and we will gladly continue the discussion.
Jithin Prasanna 45 Reputation points

2023-12-07T07:14:40.7966667+00:00

@Amardeep Saini If I re-register the old backup data will lose?
Amardeep Saini 835 Reputation points Microsoft Employee

2023-12-07T08:31:40.42+00:00

@Jithin Prasanna - If you re-register the MARS agent on server with the same passphrase then there will be no data loss.
Jithin Prasanna 45 Reputation points

2023-12-07T10:08:46.57+00:00

@Amardeep Saini Thank you very much for the information, let me check
SadiqhAhmed-MSFT 40,291 Reputation points Microsoft Employee

2023-12-11T05:36:46.79+00:00

@Jithin Prasanna Any update on this?
Jithin Prasanna 45 Reputation points

2023-12-12T09:07:57.4433333+00:00

Dear Team,
I scheduled the backup last week and it's still going on as the data size is more. I hope it will be okay and now the "PREPARING STORAGE" stage changed to DATA TRANSFER. OfCourse I will inform here while it's finished the backup.

Thank you very much for the support.
SadiqhAhmed-MSFT 40,291 Reputation points Microsoft Employee

2023-12-18T05:41:44.9333333+00:00

@Jithin Prasanna Any progress on this?
SadiqhAhmed-MSFT 40,291 Reputation points Microsoft Employee

2023-12-20T09:49:46.0533333+00:00

@Jithin Prasanna We haven't heard back from you. In case you already found a solution, would you please share it here with the community? Otherwise, let us know and we will continue to engage with you on the issue.
Jithin Prasanna 45 Reputation points

2023-12-22T05:27:28.0266667+00:00

The backup is completed. Thak you very much for your valuable information and kind support. Also @Amardeep Saini I really appreciate it and hoping for the best support in future.
SadiqhAhmed-MSFT 40,291 Reputation points Microsoft Employee

2023-12-22T17:31:31.71+00:00

@Jithin Prasanna Thanks for the update. Glad to know the backup completed successfully.

Thanks for the kind words and appreciation.

Much appreciate your patience throughout the support tenure on the Microsoft Q&A platform.

Accepted answer

SadiqhAhmed-MSFT 40,291 Reputation points Microsoft Employee

2023-11-28T17:16:54.36+00:00
@Jithin Prasanna Thank you for contacting us through Microsoft Q&A platform. Sorry for the inconvenience caused to you!

I see that your on-premises backup is not progressing and stuck at "PREPAIRING STORAGE" stage.

First thing, please ensure that you are running the latest version of MARS agent [Version. 2.0.9262] - download it from here or from the Azure portal as mentioned in this section.

If you are already using the latest version of MARS agent, there are a few things you can try to resolve the issue:

Check the status of the Azure Backup Agent service:

Open the Services console on the server where the Azure Backup Agent is installed.

Verify that the service is running and set to start automatically.

If the service is not running, start it and try the backup again.

Check the status of the Microsoft Azure Recovery Services Agent service:

Open the Services console on the server where the Microsoft Azure Recovery Services Agent is installed.

Verify that the service is running and set to start automatically.

If the service is not running, start it and try the backup again.

Check the status of the Volume Shadow Copy service:

Open the Services console on the server where the backup is being taken.

Verify that the Volume Shadow Copy service is running and set to start automatically.

If the service is not running, start it and try the backup again.

Check the status of the backup storage:

Verify that the backup storage is accessible and that there is enough space available for the backup.

If the backup storage is not accessible or there is not enough space available, resolve the issue and try the backup again.

Restart the backup:

If none of the above steps resolve the issue, try restarting the backup.

If the issue persists after trying these steps, you may need to contact Azure technical support for further assistance.

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Azure On premises Backup stuck in "PREPAIRING STORAGE". stage.

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