Powerpoint in Presentation Mode on Laptop and tried to connect to external monitors but they blacked out on me

Cindy W 0 Reputation points
2023-11-30T04:03:06.9333333+00:00

Hi,

I'm connected to a docking station and typically my external monitors work ; however, today I decided to present my Powerpoint without the external monitors and when I attempted to reconnect my laptop to the docking station with my powerpoint still in presentation mode, my external monitors no longer/lost signal somehow. What should i do...

Office
Office
A suite of Microsoft productivity software that supports common business tasks, including word processing, email, presentations, and data management and analysis.
1,437 questions
PowerPoint
PowerPoint
A family of Microsoft presentation graphics products that offer tools for creating presentations and adding graphic effects like multimedia objects and special effects with text.
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  1. Jiajing Hua-MFST 7,315 Reputation points Microsoft Vendor
    2023-11-30T08:16:27.3233333+00:00

    Hi @Cindy Wang

    Do sliders shown on external monitor in Normal mode of PowerPoint?

    Have you tried other screen casting modes, duplicate mode, extend mode and .etc?

    I suggest you try following steps:

    • Click Slide Show tab on Ribbon > Monitors group, check the option for Monitor. Besides, uncheck the selection of 'Use Presenter View'.

    21

    • Go to File > Options > Advanced, scroll down to Display and tick the box of "Disable slide show hardware graphics acceleration", click OK, restart PowerPoint and see if the issue persists.

    22

    • Locate to Windows System settings, check the Scale and Layout in Display settings. You may try 100%.

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  2. ThomasMacintyre-4200 0 Reputation points
    2023-11-30T09:53:40.14+00:00

    This will be useful for another situation that I could find myself under,

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