SUP synchronization Microsoft Catalog fail

Vid3al 91 Reputation points
2023-12-04T12:28:28.0533333+00:00

For more than 7 days, we have been experiencing synchronization issues with the Microsoft catalog regarding updates.

Software Update Point Synchronization Status Failed : 0X800C0008.

Synchronization has always worked.

The sync synchronized everything except the following found in the "Ruleengine.log" log:

Failed to download file "http://officecdn.microsoft.com/pr/492350f6-3a01-4f97-b9c0-c7c6ddf67d60/office/data/16.0.16924.20106/s320.cab" from internet. Using proxyserver - 0. Error = 12029

If we try to download the "s320.cab" file manually, it is downloaded successfully.

The errors in the log refer only to the following updates, the others have all been synchronized successfully:

Failed to synchronize O365 update bd2d58cc-3ac6-4fa3-8f70-ffee692e01cd - Microsoft 365 Apps Update - Current Channel Feature Update for x86 based Edition Version 2310 (Build 16924.20106)

Failed to synchronize O365 update bc50aba7-1f76-44e0-93c3-6d7f9e43ffef - Microsoft 365 Apps Update - Current Channel (Preview) Quality Update for x86 based Edition Version 2310 (Build 16924.20096)

Failed to synchronize O365 update 25c758a8-a322-46e5-93a0-e9049a421d4f - Microsoft 365 Apps Update - Current Channel (Preview) Quality Update for x64 based Edition Version 2310 (Build 16924.20096)

Failed to synchronize O365 update a7470b21-3c9d-4466-b106-497c2d816181 - Microsoft 365 Apps Update - Current Channel (Preview) Quality Update for x86 based Edition Version 2310 (Build 16924.20106)

Failed to synchronize O365 update 6d4d5534-4f11-43f9-b57b-513570cc7c4f - Microsoft 365 Apps Update - Current Channel Feature Update for x64 based Edition Version 2310 (Build 16924.20106)

Failed to synchronize O365 update 81b4188b-5565-47f4-a449-382dfaae7227 - Microsoft 365 Apps Update - Current Channel (Preview) Quality Update for x64 based Edition Version 2310 (Build 16924.20106)

Failed to synchronize O365 update b2755c03-dae6-43c3-9561-90205c5fc607 - Microsoft 365 Apps Update - Current Channel (Preview) Quality Update for x86 based Edition Version 2310 (Build 16924.20124)

Sync failed: Some Office updates not synced due to content download issue. Reason: The download of the specified resource has failed.. Source: Microsoft.SystemsManagementServer.SoftwareUpdatesManagement.WsusSyncAction.WSyncAction.SyncUpdates	SMS_WSUS_SYNC_MANAGER	30-Nov-23 10:05:35 AM	8676 (0x21E4) STATMSG: ID=6703 SEV=E LEV=M SOURCE="SMS Server" COMP="SMS_WSUS_SYNC_MANAGER" SYS=WinSrvConfigMgr.Domain.Local SITE=XXX PID=3416 TID=8676 GMTDATE=thu nov 30 09:05:35.882 2023 ISTR0="Microsoft.SystemsManagementServer.SoftwareUpdatesManagement.WsusSyncAction.WSyncAction.SyncUpdates" ISTR1="Some Office updates not synced due to content download issue" ISTR2="" ISTR3="" ISTR4="" ISTR5="" ISTR6="" ISTR7="" ISTR8="" ISTR9="" NUMATTRS=0 LE=0X800c0008	SMS_WSUS_SYNC_MANAGER	30-Nov-23 10:05:35 AM	8676 (0x21E4)

It doesn't seem like a problem reaching Microsoft domains, otherwise the other Office 365 updates wouldn't have synced either.

Tips? Ideas?

Microsoft Configuration Manager Updates
Microsoft Configuration Manager Updates
Microsoft Configuration Manager: An integrated solution for for managing large groups of personal computers and servers.Updates: Broadly released fixes addressing specific issue(s) or related bug(s). Updates may also include new or modified features (i.e. changing default behavior).
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Microsoft Configuration Manager
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  1. AllenLiu-MSFT 42,351 Reputation points Microsoft Vendor
    2023-12-05T02:25:13.52+00:00

    Hi, @Vid3al

    Thank you for posting in Microsoft Q&A forum.

    It seems each month some group of people using some CDN provider somewhere in the globe has this problem, it may resolve automatically after some time.

    Here is a discussion about this issue for your reference:

    https://www.reddit.com/r/SCCM/comments/po85x5/sms_wsus_sync_manager/

    If the answer is the right solution, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Add comment".

  2. Garth Jones 1,656 Reputation points
    2024-04-04T11:42:11.8066667+00:00
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