@EnterpriseArchitect, Thanks for posting in Q&A. To enable Intune capabilities for remote assistance, please firstly ensure the following general prerequisites apply to Remote Help.
- Intune subscription
- Remote Help add on license or an Intune Suite license for all IT support workers (helpers) and users (sharers)
- Supported platforms and devices
https://video2.skills-academy.com/en-us/mem/intune/fundamentals/remote-help
To get trial license, you can go to Microsoft 365 admin center, Billing>Purchase service, search and find Microsoft Intune Remote Help to start the free trial
After that, you can complete the following tasks to enable remote help.:
- Enable Remote Help in the Intune admin center by going to Tenant administration > Remote Help and setting "Enable Remote Help" to "Enabled".
- Configure permissions for Remote Help using Intune role-based access controls (RBAC) to set the level of access a helper is allowed. Through RBAC, you determine which users can provide help and the level of help they can provide.
Hope the above information can help.
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