How can I display Paper size option in Windows Photo?

Woods Sea 5 Reputation points
2023-12-06T10:25:10.85+00:00

When open a JPG file in Windows Photo, I found since I shift the printer to my printer, the paper size option disappears. The driver is developed by my team, and paper size option with a list (A4, A5, Letter...) is no problem , correcly displayed on any other Apps like MS Word/PPT/EXCEL , Adobe Reader.

How to do if I want it to work?

I attached image capture. the left is my driver selected, there is no paper size option.

I guess the issue is possible due to my XPS print driver, but I don't know what is associated with that, GPD file?

Can anyone please give me any clue?

Thank you very much.

photoissueimage

Windows Server Printing
Windows Server Printing
Windows Server: A family of Microsoft server operating systems that support enterprise-level management, data storage, applications, and communications.Printing: Printer centralized deployment and management, scan and fax resources management, and document services
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  1. Karlie Weng 16,076 Reputation points Microsoft Vendor
    2023-12-12T07:04:07.07+00:00

    Hello,

    Have you verified if the issue persists when using a different version of Windows Photo, or if updating the application has any impact on the visibility of the paper size option?

    There's could be compatibility issues for integrating print drives with Windows Photo. You may want to explore any Windows Documentation | Microsoft Learn for any insights.

    You might consider reposting this thread on Stack Overflow - Where Developers Learn, Share, & Build Careers, where I noticed there are tags related to print development. It's a platform more tailored for developers and might be better suited for addressing your concerns.

    Regards,

    Karlie

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