Azure AD signing option and certificate are greyed out. Is this an authorization issue?

Mike 0 Reputation points
2023-12-07T22:39:53.4433333+00:00

Hello

I'm trying to setup SSO for an Applicationin Azure.

I create a new enterprise application. When I trying to download metadata under SAML, the link for "Federation Metadata XML " is greyed-out.

why can't I download this?

Many thanks

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  1. JamesTran-MSFT 36,531 Reputation points Microsoft Employee
    2024-01-03T18:26:09.82+00:00

    @Mike

    Thank you for your post and I apologize for the delayed response!

    When it comes to the Federation Metadata XML link being greyed out, there are a few reasons you could be running into this issue and I'll share some troubleshooting steps below.

    • Note: If you're still having issues, can you share a screenshot of what you're seeing along with any documentation that you're following? If you'd like to work closer with our support team on this, I'd be happy to enable a one-time free technical support request for your subscription so you can get this issue resolved.
    1. To download the Federation Metadata XML, please make sure you're a Global Administrator or a Cloud Application Administrator within MS Entra ID. User's image
    2. If you have the correct permissions, ensure that the application you're trying to configure does support SAML-based single sign-on. If your application does not, the "Federation Metadata XML" link will be greyed out.

    Additional Links:

    I hope this helps!

    If you have any other questions, please let me know. Thank you for your time and patience throughout this issue.

    If the information helped address your question, please Accept the answer. This will help us and also improve searchability for others in the community who might be researching similar information.

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