綾乃 竹山 Greetings!
It seems like the external sync trigger may have caused some damage to the device.
I understand that you have performed a basic troubleshooting. Did you check Azure Kinect known issues and troubleshooting guide?
Also, if I decide to send it in for repair, how can I do it?
Before contacting hardware support, make sure that you have set up and updated Azure Kinect DK. To test if the device is working, use the Azure Kinect viewer. Find out more on our Azure Kinect DK help page. You may also want to check out our known issues and troubleshooting.
Get help with a device or sensor functionality, firmware updates, or purchasing options.
For more information on support offerings, learn more at Microsoft support for business.
EU Declarations of Conformity for Microsoft hardware products is here
Please see Azure Kinect support options and resources for available support options and resources.
Hope this helps. Do let us know if you have any further queries.
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