Onboarding of a customer for CSP (reseller) who already has tenant for MS 365

AskingD2 0 Reputation points
2023-12-18T17:50:15.71+00:00

Hello team,

Our customer has already onboarded on Microsoft Partner portal for MS 365 service. Primary domain is already taken during this onboarding e.g. [xyz.onmicrosoft.com]. This onboarding engagement is directly managed by the customer.

Now, our company is going to onboard the customer on Microsoft Partner portal as an Azure Cloud reseller. In this engagement, our company is going to manage the engagement. Also, we can’t use [xyz.onmicrosoft.com] as a primary domain which is already used by the customer for MS 365 service.

We would require your inputs on following points,

  1. Can we leverage customer’s MS 365 onboarding for Azure Cloud as a reseller partner ? By following New Relationship process (under customer onboarding, by clicking at New Relationship button) ?
  2. If the above is possible, is there any way to restrict customer’s admin to view invoice and other financial details ?
  3. If the point 1 is not possible, then onboarding of the customer with differnt primary domain name e.g. xyz12.onmicrosoft.com will create new Azure Cloud Entra ID. How can we make seamless integration between MS 365 users and Azure Cloud hosted applications users ? Sync-up of the users from MS 365 Entra ID to Azure Cloud Entra ID would be sufficient ? Also, let us know the steps which would be required for the sync-up activities.
Microsoft 365
Microsoft 365
Formerly Office 365, is a line of subscription services offered by Microsoft which adds to and includes the Microsoft Office product line.
4,217 questions
Azure Cloud Services
Azure Cloud Services
An Azure platform as a service offer that is used to deploy web and cloud applications.
668 questions
0 comments

1 answer

Sort by: Most helpful
Most helpful Newest Oldest
  1. Luca Lionetti 3,136 Reputation points
    2024-01-10T13:10:33.3866667+00:00

    Hi,

    Welcome to Microsoft Q&A community forum!

    Transferring an Azure subscription from one CSP partner to another is a multistep process that requires actions by the customer, the current partner, and the new partner at various stages. The following table is intended as a sequence diagram to help clarify who does what and when.

    If your customer already has a CSP subscription, you can transfer their tenant to your CSP by following these steps:
    1 Customer notifies Microsoft and current partner in writing
    2 Create support ticket to request transfer
    3 Send completed transfer form to customer
    4 Complete Change of Cloud Solution Provider form
    5 Review, sign, & return form Review, sign, & return form
    6 Review form and attach to service request
    7 Remove old partner from account
    8 Remove outdated access permissions

    https://video2.skills-academy.com/en-us/partner-center/switch-azure-subscriptions-to-a-different-partner

    https://video2.skills-academy.com/en-us/azure/cost-management-billing/manage/transfer-subscriptions-subscribers-csp

    Hope this helps

    Cheers

    Luca

    Please "Accept as Answer" and Upvote if the answer provided is useful, so that you can help others in the community looking for remediation for similar issues

    0 comments