Where are MS Teams voice mails stored when using a group mailbox? Are they stored in the OneDrive of the user that accesses them?

Olivia MacKenzie (MLCSU) 0 Reputation points
2023-12-19T16:49:28.7+00:00

Where are MS Teams voice mails stored when using a group mailbox? Are they stored in the OneDrive of the user that accesses them? Are they only stored as an email or are they stored as data somewhere?

Microsoft Teams
Microsoft Teams
A Microsoft customizable chat-based workspace.
9,502 questions
OneDrive
OneDrive
A Microsoft file hosting and synchronization service.
941 questions
Windows Server Storage
Windows Server Storage
Windows Server: A family of Microsoft server operating systems that support enterprise-level management, data storage, applications, and communications.Storage: The hardware and software system used to retain data for subsequent retrieval.
642 questions
Microsoft Teams Phone
Microsoft Teams Phone
Teams Phone enables call-control and Private Branch Exchange (PBX) capabilities in the Microsoft 365 cloud with Microsoft Teams.
151 questions

1 answer

Sort by: Most helpful
Most helpful Newest Oldest
  1. LiweiTian-MSFT 16,450 Reputation points Microsoft Vendor
    2023-12-20T07:41:59.38+00:00

    Hi @Olivia MacKenzie (MLCSU)

    Microsoft Teams voicemails are stored in the receiver’s Exchange mailbox.

    According to the documentation, Voicemail messages generated by Cloud Voicemail are delivered to and stored in the user's Exchange mailbox, either in Exchange Online or in Exchange Server. There's no specific or additional storage for voicemail. The clients that access voicemail (for example, Microsoft Outlook, Microsoft Teams, or Skype for Business) do so through the Exchange mailbox and the APIs provided.

    A voicemail message contains an attached audio file with the voice messages and the voicemail transcription (if enabled).

    If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

    Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.