Error Code: 50058 Request Id: a8e6488b-8d51-4464-b621-e9be46187300 Correlation Id: 4a2862dd-164b-42aa-9f84-bb2d69b4badd Timestamp: 2023-12-20T00:54:32.785Z

JeongSuk Oh 0 Reputation points
2023-12-20T01:00:31.9333333+00:00

I have a difficulty in updating my payment methods. The error code is;

Error Code: 50058

Request Id: a8e6488b-8d51-4464-b621-e9be46187300

Correlation Id: 4a2862dd-164b-42aa-9f84-bb2d69b4badd

Timestamp: 2023-12-20T00:54:32.785Z

Please let me know how I can update me payment method. Thank you.

J.

Microsoft Office Online Server
Microsoft Office Online Server
Microsoft on-premises server product that runs Office Online. Previously known as Office Web Apps Server.
615 questions
0 comments

1 answer

Sort by: Most helpful
Most helpful Newest Oldest
  1. Emi Zhang-MSFT 23,736 Reputation points Microsoft Vendor
    2023-12-21T05:33:35.85+00:00

    Hi,

    What application did you try to update the payment method?

    • Clear the stored credentials related to your Office account.
    • Reset the account password.
    • Create a new local user profile and try logging into Office 365.
    • Exit and relaunch the problematic app.

    Just checking in to see if the information was helpful. Please let us know if you would like further assistance.

    If the response is helpful, please click "Accept Answer" and upvote it.

    Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

    0 comments