Thanks for the question, Here are some steps you can take to troubleshoot this issue:
- Verify User Access: Ensure that the users have been assigned the correct level of permissions. Azure AI Health Bot supports three levels of permissions: Admin, Editor, and Reader. You can assign user access based on the user’s organization email or user’s Microsoft Account (MSA), or based on Groups within your organization’s Azure Microsoft Entra ID.
- Check Authentication: If you manage user authentication via Microsoft accounts, you are responsible for revoking access manually via the management portal. User authentication via Group ME-ID is automatically revoked when the user is removed from your Microsoft Entra ID group.
- Assign User Access: You can assign user access based on user email or Groups within your organization’s Azure Microsoft Entra ID.