[Migrated from MSDN Exchange Dev] Hybrid Exchange - Unable to purge deleted mailbox

Joyce Shen - MSFT 16,646 Reputation points
2020-11-02T06:19:15.357+00:00

[Note] This thread was originally posted on MSDN. As the MSDN Exchange Dev forum mainly focuses on developing issues and the TechNet Exchange forums for general questions have been locked down, we manually migrated this one to Microsoft Q&A platform to continue the troubleshooting.

[MSDN thread link] Hybrid Exchange - Unable to purge deleted mailbox

User mailbox has been migrated to O365. Wanted to delete mailbox of a user without deleting the user account and create a new mailbox for the user. (Long story, office keeps crashing and we suspect possible corrupt items in mailbox. Tried everything else even MS support is of not much help).

Deleted the mailbox using Delete-remotemailbox. How do I purge the deleted mailbox?

There are no holds on the mailbox and license has been removed.

Microsoft Exchange Hybrid Management
Microsoft Exchange Hybrid Management
Microsoft Exchange: Microsoft messaging and collaboration software.Hybrid Management: Organizing, handling, directing or controlling hybrid deployments.
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  1. Joyce Shen - MSFT 16,646 Reputation points
    2020-11-02T06:25:06.36+00:00

    Hi,

    Generally we follow below methods to remove an o365 mailbox in hybrid:

    Move the AD Account to an OU not synced with AADConnect to Azure.

    In on-premises Exchange, using Disable-RemoteMailbox (remove the mailbox but not the user account) or Remove-RemoteMailbox (remove the user account as well).

    If the steps above not working for you, you could also try removing the entire object in Azure like this article introduces:

    Get-MsolUser -ReturnDeletedUsers - | FL UserPrincipalName,ObjectID

    Remove-MsolUser -ObjectId <GUID> -RemoveFromRecycleBin -Force

    Remove-Mailbox -Identity user@keyman .com -PermanentlyDelete

    As for the -PermanentlyClearPreviousMailboxInfo parameter mentioned in the original thread, please refer to the introduction in this KB: Permanently Clear Previous Mailbox Info

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