Issue with Android Enterprise Launcher Configuration Profile

Mark Wright 236 Reputation points
2020-11-02T10:32:20.897+00:00

I have an intermittent issue with the Microsoft Launcher Android Enterprise Configuration Profile.

It stopped working, all e.g. icons disappear from the launcher. The install status for each user shows "Conflict"

The only way to resolve it is to create a new config profile. Then over time the same issue will happen.

Anyone else seen this on Fully Managed Android Enterprise Devices ?

Microsoft Intune Configuration
Microsoft Intune Configuration
Microsoft Intune: A Microsoft cloud-based management solution that offers mobile device management, mobile application management, and PC management capabilities.Configuration: The process of arranging or setting up computer systems, hardware, or software.
1,785 questions
Microsoft Intune
Microsoft Intune
A Microsoft cloud-based management solution that offers mobile device management, mobile application management, and PC management capabilities.
4,666 questions
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Accepted answer
  1. CiciWu-MSFT 1,206 Reputation points
    2020-11-03T02:59:11.943+00:00

    From your description, I know the Microsoft Launcher Android Enterprise Configuration Profile stopped working intermittently.

    To troubleshoot such case, log analysis is necessary. With Q&A limitation, it is not a better channel for log analysis. We suggest to open a case to work on this.
    https://video2.skills-academy.com/en-us/mem/intune/fundamentals/get-support

    In addition, share an article for setting up Microsoft Launcher with Microsoft Intune that may be helpful to you to check if the settings are correctly.
    https://techcommunity.microsoft.com/t5/intune-customer-success/how-to-setup-microsoft-launcher-on-android-enterprise-fully/ba-p/1482134
    Thanks and have a nice day.

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